Nu-Flame N1 Use & Maintenance Instructions page 10

Nu-Flame fires are guaranteed for 1 year from the date of installation. During that time our guarantee is to repair at our option, or
replace at no charge a fire that proves to have faulty components or workmanship.
Telephone Help Line. In the event of a problem with a fire the first course of action should be to telephone our technical
department on 020 8254 6802 during normal working hours 9 - 5.30 Monday - Friday (closed 1 - 1.30). If appropriate this should
be done before the installer leaves site as we may well be able to resolve the problem over the phone and in any event it may
well save the installer a return visit to site. If we are not able to resolve the problem over the phone we may ask you to return the
fire, and will log your details and give you a return reference number.
Return The Fire. It is a condition of the warranty that if we request you to return the fire to the factory, at the outset of any
problem, you do so. This is both for safety reasons and due to the fact that we have the trained staff and necessary spares to
carry out the repairs. The burner can then be thoroughly inspected and any signs of installation faults can be reported back to
you. After any repair work is carried out the flow rates can be checked and re-set if necessary in order to fully comply with CE
approval.
During the first year we may, at our discretion, pay a fixed amount of £10 for return carriage to the factory, plus £40 for removal
etc. and £50 for refitting (all plus VAT) for any fire that, after examination by us, proves to have faulty components or
workmanship. The fire will then be returned to a mainland UK address free of charge usually within 7 working days of our
receiving it.
Under no circumstances should any attempt be made to repair the burner on site without our express knowledge and approval
during the warranty period.
This guarantee is given subject to the following provisions:
1. That the installation is carried out by a Gas Safe registered installer (we may require their registration details).
2. That the appliance is installed and used in accordance with our Installation & User instructions.
3. That the gas supply pressure at the appliance is not more than 3mbar below the gas pressure stated on the data plate when
the appliance is running on high flame, with any other major gas appliances also running.
4. That the fireplace and flue system conform to relevant local codes, building regulations and British Standards.
5. This Guarantee is not transferable and relates to the original installation only.
6. The appliance has not been subject to misuse or accident or been modified or repaired by any person other than the
authorised employee or authorised representative of Nu-Flame Ltd.
7. The Record Data section on the front of the Installation & Servicing Instructions is to be completed on installation.
8. Nu-Flame Ltd accepts no liability for any consequential loss or damage arising from the use or failure of the product or any
information provided, including, but not limited to, economic or financial loss, damage to peripheral equipment or products,
loss of use, productivity or time.
9. That the serial no. data plate on the burner is intact.
This guarantee in no way reduces your statutory rights.
Chargeable repairs during and after the warranty period
If a repair is chargeable during the warranty period, due to installation faults we will inform you and where possible give you a
quote, or if this is not possible, a price guide before starting work. We cannot always give a firm cost until we commence the
repair as it is not always possible to tell which components have been damaged especially on electronic control systems.
Nu-Flame Warranty and Repair Procedure
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