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Troubleshooting
If you are having trouble with your amplifier, check the following items.
No sound
Check the following:
Both the pre- and power-amplifiers are switched on.
<
The pre-amp. is not muted (indicated on the C31 by "Muted" being shown on the front-panel).
<
The selected source is generating audio (e.g., if CD is selected, then the CD is playing).
<
<
The tape input is not selected on the C31 (indicated by the light above the
illuminated), instead of the expected source. In this case, press
input.
<
The speaker outputs are enabled on the P35, as indicated by the lights above the
buttons (as appropriate) being illuminated.
Sound cuts-out unexpectedly
If the temperature of the internal heatsink rises above a safe level, then a thermal cut-out inside
the amplifier will operate. During this time, the power indicator on the front panel flashes and the
protection system temporarily removes the power to the speakers. The system will reset itself as the
heatsink cools down.
With two pairs of low-impedance speakers connected (6Ω or less), overloads are more likely.
<
Overloading the amplifier may cause it to shut down because of overheating.
Note that, due to the high output voltage from a CD player, it is possible to drive your amplifier at
<
full power even though the volume is not set at maximum. See page 6.
Amplifier does not switch back on
All the amplifiers detailed in this handbook have a protection mechanism which is activated if you
switch the unit on immediately after turning it off. If this mechanism activates, wait 30 seconds then try
again to switch the unit on.
Guarantee
Worldwide Guarantee
This entitles you to have the unit repaired free of charge, during the first two years after purchase, at
any authorised Arcam distributor provided that it was originally purchased from an authorised Arcam
dealer or distributor. This period can be extended to five years if the completed registration card is
returned to Arcam. Arcam can take no responsibility for defects arising from accident, misuse, abuse,
wear and tear, neglect or through unauthorised adjustment and/or repair, neither can they accept
responsibility for damage or loss occurring during transit to or from the person claiming under the
guarantee.
The warranty covers parts and labour costs for two years from the purchase date (five years upon
registration). After this time you must pay for both parts and labour costs. The warranty does not
cover transportation costs at any time.
Claims under guarantee
This equipment should be packed in the original packing and returned to the dealer from whom it was
purchased, or failing this, directly to the Arcam distributor in the country of residence. It should be
sent carriage prepaid by a reputable carrier – not by post. No responsibility can be accepted for the
unit whilst in transit to the dealer or distributor and customers are therefore advised to insure the unit
against loss or damage whilst in transit.
For further details contact Arcam at:
Arcam Customer Support Department,
Pembroke Avenue, Waterbeach, CAMBRIDGE, CB5 9QR, England.
Problems?
Always contact your dealer in the first instance.
If your dealer is unable to answer any query regarding this or any other Arcam product please contact
Arcam Customer Support at the above address and we will do our best to help you.
On-line registration
You can register your Arcam product on-line at: www.arcam.co.uk.
button being
TAPE
again to de-select the tape
TAPE
and/or
SP1
SP2
C31/P35/P1
E-17
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