palmOne Zire 31 User Manual page 379

CHAPTER 23
Zire™ 31 Handheld
Common Questions
• Be sure that the application you want is installed. Reinstall the HotSync Manager and make sure
that the application is selected.
• Reinstall Palm Desktop software and select the option to synchronize with Microsoft Outlook.
One or more of my applications does not synchronize.
If you have synchronized successfully but you can't find the information from your handheld on
your computer, check to see that you have the correct username selected for viewing data.
NOTE If you upgraded from a previous handheld, go to www.palmOne.com/support/intl,
select your country, select the Zire™ 31 handheld from the main page, and click the Upgrade link.
WINDOWS ONLY
Click the HotSync Manager icon
Custom. Check that the application is set to synchronize the files. If it is not, select the application,
click Change, and then choose Synchronize the files. Click the Set as default check box to use this
setting each time you synchronize. Otherwise, it applies during the next synchronization only.
MAC ONLY
Double-click the HotSync Manager icon
Conduit Settings. Select your username from the User pop-up menu, and be sure that the
application is set to synchronize.
I can't open the HotSync Manager.
Make a backup copy of your Palm Desktop data by opening the palmOne (Windows) or Palm (Mac)
folder on your computer, selecting the folder with your username, copying the folder to another
location, and then renaming the folder. Then reinstall Palm Desktop software.
in the lower-right corner of your screen, and then select
in the palmOne folder. From the HotSync menu, select
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