Troubleshooting - NIPRO Diagnostics TRUEtrack Owner's Booklet

Troubleshooting

1) After inserting Test Strip, Meter does not turn on.
Reason
Test Strip inserted upside
down or backwards
Test Strip not fully
inserted
Test Strip Error
Dead or no battery
Battery in backwards
Meter Error
2) After applying sample, test does not start/
Meter does not beep or begin countdown.
Reason
Sample drop too small
Sample applied after two
minute shut-off
Problem with Test Strip
Problem with Meter
Action
Remove Test Strip.
Re-insert correctly.
Remove Test Strip. Re-insert
Strip fully into Meter.
Repeat with new Test Strip.
Replace battery.
Battery positive ("+")
side must face up.
Call for assistance.
Action
Repeat test with new Test
Strip and larger drop.
Repeat test with new
Test Strip and apply
drop after Meter beeps.
Repeat with new Test Strip.
Call for assistance.
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