Waitrack GPS Vehicle tracker User Manual page 17

where the vehicle has been for up to 30 days in the past making it ideal for fleet
management.
Trouble9．Trouble shooting
9.1. After installing it in the first time, if device can not get connected with
platform server, at this time it is "logged off" status in platform.
Please check the installation of device:
1) Check whether the connection of power-line is correct, please do not
connect it with the car control line.
2) Check whether SIM card is installed correctly, please refer to the
installation manual;
3) Check whether the power switch is toggled to "ON", the switch is in the left
of the SIM card's slot.
4) Whether ACC ignition cable is connected, please turn on the ACC with key
after it is connected.
5) Check the LEDs' status. In normal working status, the red LED is in solid
bright or flashing; green LED and blue LED are both in solid bright.
6) Check whether GPS is located, if not, please drive to the open areas for
positioning.
9.2 If it is "offline" status in platform:
First of all, check the three LEDs' status. If it is not convenient to check that，
please check the SIM card status :
1) Call the SIM card number of the device to check whether you can get
through;
2) Check whether the vehicle is in no GSM area, such as basement;
3) Check the GSM/GPS disconnection area, whether it is all disconnected or
few of them disconnected, to make sure whether it is the fault of operator's
internet.
4) Check whether your SIM card charge is overdue;
5) Check whether the SIM card supports GPRS;
6) Check the parameter setup, whether the device IMEI number, GPRS
sending interval is correct;
9.3 If the device' GPS function is normal, but can not locate for a long time,
please check whether the installation setup of device is correct:
1) Please make sure the GPS antenna face is up;
2) Please make sure there is no electromagnetic wave- absorbent object
(metal) above the device, especially the thermal-protective coating on the
windshield, it may affect the GPS reception of the device;
9.4 If GPS can not receive the signals normally (there is high building around
to interfere with GPS reception), please drive to the open areas for positioning.