Call Transfer; Secretary Function (Outgoing Call Transfer Function) - C-Tel CPS-Z User Manual

4.5 Call Transfer

Format: Pat the hook (or press the FLASH button) then dial the Ext. number.
Description: 1. Allow you to transfer an incoming call to another Ext.
2. The Flash time can be set. Example: Ext.15 is talking to C.O. line and want to transfer the C.O. line to
Ext .17. Then Ext .15 can transfer the incoming call to Ext .17 by patting the hook (or pressing the FLASH ) and dialing
17.
There may be following 8 cases after a call is transferred from Ext. A to Ext. B:
1. A does not hang up and B picks up his handset .Then communication between A and B is established while the
outside caller is on hold (music on hold). Whoever hang up (A or B), the system will transfer outside caller to the
other.
2. A does not hang up and B does not answer A within 25 seconds. Then A will restore the connection with CO. line,
and B will stop ringing.
3. A hangs up and B answer the call; B will answer the outside caller.
4. A hangs up and B does not answer the call within 25 seconds, call will be back to A and will ring, if A never picks
up the call in 30 seconds or A is busy, the system will cut off.
5. After A pat the hook then hear the error massage, that means the system is busy, A can continue to pat the hook
(or press the FLASH button) until the error massage is disappear.
6. A make invalid operation or B is busy, After System indicate with "du-du-du", A can repeat the operation.
7. A hangs up and B does not pick up. A pick up again and press: # 9 (If the Ext is at Direct-Dialing-Out mode, you
should input: *# 9), then A will restore the connection with C.O. line.
8. The EXT, which transfer the call (pat the hook), has 5 seconds to dial the Ext. number. Otherwise the incoming
call will be back to him again.

4.6 Secretary Function (Outgoing Call Transfer Function)

Format: Pat the hook then dial the Ext number
Description: This function let you make an outgoing call from one Ext then divert and connect other Ext. to C.O. line
Example: Ext .15 makes an outward call then transfers the call to Ext. 11.
1. You should input the Ext number within 5 seconds after patting the hook ( or press FLASH button ) and hearing
the internal dialing tone, otherwise you'll be came back to the C.O. line again .
2. You can uniform manage the system by using C.O. line Restriction and Secretary Function, Such as: the operator
uniform books the long distance calls, then transfer to the needed.
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