Table of Contents
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Table of Contents
Related Manuals for THOMSON THG520
Summary of Contents for THOMSON THG520
- Page 1 THG520/DHG525 ⎢ BROADBAND digital VOICE OVER IP CABLE MODEM...
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Page 2: Important Information
Euro-DOCSIS compliant (THG520) This product was designed according to Euro-DOCSIS Specifications but can also receive signals according to the DOCSIS specifications if the used frequencies are between 112-858 MHz. - Page 3 Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. The numbers are located on the back of the product. Model No.
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Page 4: Table Of Contents
What’s on the CD-ROM ...................... 1 Accessing the Diagnostics Display through the CD-ROM............ 1 Computer Requirements....................2 Placing the Rubber Feet on the Cable Modem ..............2 Cable Modem Overview THG520....................3 Front Panel........................3 Rear Panel ......................... 4 Wall Mounting ........................4 Cable Modem Overview DHG525 ..................... - Page 5 Table of Contents Using Windows Me for USB Connection................18 Using Windows XP for USB Connection ................19 Ethernet Connection to One Computer ................23 Connecting More Than Two Computers to the Cable Modem........... 24 Telephone or Fax Connection ..................25 Activating the Cable Modem ....................
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Page 7: Chapter 1: Connections And Setup
Note: You will need to use the CD-ROM to install the USB driver if you are connecting via the USB port. CD-ROM Contents: Links to RCA and Thomson web sites Electronic file of the instruction book in additional languages Usage and troubleshooting tips Accessing the Diagnostics Display through the CD-ROM A button on the CD-ROM menu called “Look at Diagnostics”... -
Page 8: Computer Requirements
Chapter 1: Connections and Setup Computer Requirements For the best possible performance from your cable modem, your personal computer must meet the following minimum system requirements (note that the minimum requirements may vary by cable company): IBM PC COMPATIBLE MACINTOSH** Pentium preferred PowerPC or higher System RAM... -
Page 9: Cable Modem Overview Thg520
Chapter 1: Connections and Setup Cable Modem Overview THG520 Front Panel The following illustration shows the front panel of the THG520 model: The LEDs on the front panel are described in the table below (from left to right): Cable Cable... -
Page 10: Rear Panel
Chapter 1: Connections and Setup FLASH MTA DHCP FLASH MTA SNMP/TFTP initialization FLASH FLASH RSIP Both Lines On-Hook FLASH Tel1 Off-hook, Tel2 On-hook Operation FLASH Tel1 On-hook, Tel2 Off-hook FLASH FLASH Both Lines Off-Hook FLASH FLASH FLASH FLASH FLASH FLASH SW Download A software download and while updating the Operation... - Page 11 Chapter 1: Connections and Setup Note: When wall mounting the unit, ensure that it is within reach of the power outlet. You will need 3 screws (4.4mm) to wall mount the unit. To do this: 1. Ensure that the wall you use is smooth, flat, dry and sturdy and use the 3 screw holes which both are 101.6mm apart.
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Page 12: Cable Modem Overview Dhg525
Chapter 1: Connections and Setup Cable Modem Overview DHG525 Front Panel The following illustration shows the front panel of the DHG525 machine: The LEDs on the front panel are described in the table below (from left to right): P K E 2 2 0 V B - D 4 9 P o w e r T e l 1 T e l 2... -
Page 13: Rear Panel
Chapter 1: Connections and Setup Rear Panel 15VDC: 15V Power connector REBOOT EMTA: Reset this Voice Over IP Cable Modem to the factory settings Telephony (LINE1/LINE2): RJ-11 Phone set connector ETHERNET: Ethernet 10/100BaseT RJ-45 connector USB: USB Connector CABLE: F-Connector Wall Mounting The number of the screw: 2 pcs Direction for wall mounting: LED panel upward. -
Page 14: Installing The Battery
Chapter 1: Connections and Setup 5. Ensure that the wall you use is smooth, flat, dry and sturdy and use the 3 screw holes which both are 101.6mm apart. 6. Fix the screws into the wall, leaving their heads 3 mm (0.12 in.) clear of the wall surface. 7. - Page 15 Chapter 1: Connections and Setup 4. Put back the cover of the real panel. 5. Now, the cable modem in on with the power of the battery. It is not necessary for you to use power adapter again. Illustrations contained in this document are for representation only.
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Page 16: Relationship Among The Devices
What the Modem Needs to Do Its Job The Right Cable Company: Make sure your local cable company provides data services that use cable TV industry-standard Euro-DOCSIS or DOCSIS compliant technology (THG520 and DOCSIS, only for frequencies between 112-858 MHz). -
Page 17: Contact Your Local Cable Company
Chapter 1: Connections and Setup internet service work for you. Contact Your Local Cable Company You will need to contact your cable company to establish an internet account before you can use your modem. You should have the following information (which you will find on the sticker on the modem) ready: The serial number The model number of the modem... - Page 18 Please verify the following with the cable company The cable service to your home supports Euro-DOCSIS or DOCSIS compliant two-way modem access (note on frequencies for DOCSIS usage on the THG520). Your internet account has been set up. (The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available.)
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Page 19: Connecting The Cable Modem To A Single Computer
Chapter 1: Connections and Setup Connecting the Cable Modem to a Single Computer This section of the manual explains how to connect your cable modem to the USB or Ethernet port on your computer and install the necessary software. Please refer to Figure 1 to help you connect your cable modem for the best possible connection. -
Page 20: Important Connection Information
Chapter 1: Connections and Setup Important Connection Information The cable modem supports Ethernet and USB connections simultaneously. Below are important points to remember before you connect the Voice Over IP Cable Modem: For USB connections, follow the instructions on this page. For Ethernet connections, go to page 23. -
Page 21: Using Windows 2000 For Usb Connection
Chapter 1: Connections and Setup Voice Over IP Cable Modem. The Installation Wizard serves as your step-by-step guide to connecting and configuring your Voice Over IP Cable Modem. 1. Instructions must be followed in the order they appear. 1. Before you begin, close all open applications and dialog boxes as they may interfere with your Voice Over IP Cable Modem installation. - Page 22 Chapter 1: Connections and Setup Note: If Windows 2000 does not recognize the Voice Over IP Cable Modem’s presence, your BIOS settings may not permit USB and/or Plug-and-Play devices. Please contact your computer’s customer service department. 6. Choose the “Search for a suitable driver for my device (recommended)” option, and click “Next”.
- Page 23 Chapter 1: Connections and Setup 8. The search should find the driver for the “Thomson USB CDC Devices”. To confirm that this is the case, click “Next” to continue and proceed to step 11. Otherwise, see step 10. Important: Do NOT continue if the search finds “USB Composite Device” driver. Proceed to step 9.
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Page 24: Using Windows Me For Usb Connection
D. Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” E. The “RCA or Thomson USB Cable Modem” should exist. If the “RCA or Thomson USB Cable Modem” does not exist, the Voice Over IP Cable Modem was NOT installed correctly. Please install again. -
Page 25: Using Windows Xp For Usb Connection
New Hardware Wizard” did not automatically appear, your BIOS settings may not permit USB and/or Plug-and-Play devices. Please contact your computer’s customer service department. The automatic search should find and install the driver for the “RCA or Thomson USB Cable Modem”. Click on “Finish” to complete the process. - Page 26 USB and/or Plug-and-Play devices. Please contact your computer’s customer service department. Your computer will install the drivers for the “RCA or Thomson USB Cable Modem”. Click on “Next” to complete the process. When the “Completing the Found New Hardware Wizard” window appears, click “Finish” to...
- Page 27 D. Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” E. The “RCA or Thomson USB Cable Modem” should exist. If “RCA or Thomson USB Cable Modem” does not exist, the Voice Over IP Cable Modem was NOT installed correctly.
- Page 28 Chapter 1: Connections and Setup...
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Page 29: Ethernet Connection To One Computer
Chapter 1: Connections and Setup Ethernet Connection to One Computer Make the connections to the modem in the following sequence: 1. Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the CABLE jack on the cable modem. -
Page 30: Connecting More Than Two Computers To The Cable Modem
Chapter 1: Connections and Setup Connecting More Than Two Computers to the Cable Modem If you need to connect more than two computers or if you need to connect two computers, but USB is not available, you’ll need the following additional equipment: Crossover-wired, or “null,”... -
Page 31: Telephone Or Fax Connection
Chapter 1: Connections and Setup Telephone or Fax Connection When properly connected, most telephony devices can be used with the cable modem just as with conventional telephone service. To make a normal telephone call, pick up the handset, listen for a dial tone, then dial the desired number. For services such as call waiting, use the hook switch (or FLASH button) to change calls. -
Page 32: Activating The Cable Modem
Chapter 1: Connections and Setup Activating the Cable Modem After you install the cable modem and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem. -
Page 33: Frequently Asked Questions
Should you ever decide to move, the cable modem will work with all upgraded cable systems that are Euro-DOCSIS-compliant* or DOCSIS**-compliant. * Only THG520 **The THG520 will only operate in Euro-DOCSIS downstream frequencies . Illustrations contained in this document are for representation only. - Page 34 Chapter 2: Additional Information Q. What is Euro-DOCSIS and what does it mean? A. Euro-DOCSIS is the modified DOCSIS standard to accommodate European cable systems, which often use 8 MHz channel spacing cable networks.
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Page 35: General Troubleshooting
Chapter 2: Additional Information General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. Check all of the connections to your cable modem. Your Ethernet card or USB port may not be working. Check each product’s documentation for more information. - Page 36 Chapter 2: Additional Information Verify that the cable modem service is Euro-DOCSIS or DOCSIS compliant by calling your cable provider (DOCSIS on the THG520 will only work if the used frequencies are between 112-858 MHz). I don’t hear a dial tone when I use a telephone.
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Page 37: Fcc Declaration Of Conformity And Industry Canada Information
RCA Model: DHG525 Equipment Classification: Computing Device Accessory Responsible Party: Thomson Inc. 10330 N. Meridian Street Indianapolis, IN 46290 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. - Page 38 Chapter 2: Additional Information service for the cable modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company. If you purchased your cable modem from a retailer, see the enclosed warranty card.
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Page 39: Glossary
Chapter 2: Additional Information Glossary 10BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10” indicates speed (10 Mbps), “Base” refers to baseband technology, and T” means twisted pair cable. Authentication - The process of verifying the identity of an entity on a network. DHCP (Dynamic Host Control Protocol) –... - Page 40 Chapter 2: Additional Information and a conventional telephone service provider’s equipment. These wiring connections are normally housed in a small plastic box located on an outer wall of the house. It is the legal demarcation between the subscriber’s property and the service provider’s property. PacketCable –...
- Page 41 Please do not send any products to the Indianapolis address listed in this manual or on the carton. This will only add delays in service for your product. Thomson Inc. 10330 North Meridian Street Indianapolis, IN 46290 © 2005 Thomson Inc. Trademark(s) Registered Marca(s) Registrada(s) Printed in China Part No. 5207-006270...