THOMSON THG570 User Manual

THOMSON THG570 User Manual

Voice over ip cable modem

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CABLE
SATELLITE
TELECOM
TERRESTRIAL
THG570 - Voice over IP Cable Modem
User manual

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Summary of Contents for THOMSON THG570

  • Page 1 CABLE SATELLITE TELECOM TERRESTRIAL THG570 - Voice over IP Cable Modem User manual...
  • Page 2 This symbol means that your inoperative electronic appliance must be collected separately and not mixed with the household waste. The European Union has implemented a specific collection and recycling system for which producers' are responsible. This appliance has been designed and manufactured with high quality materials and components that can be recycled and reused.
  • Page 3: Important Information

    Important Information Operating Information Operating Temperature: 0˚ to 40˚ C ( 32˚ to 104˚ F ) Storage Temperature: -20˚ to 70˚ C ( -4˚ to 158˚ F ) If you purchased this product at a retail outlet, please read the following: Product Registration Please fill out the product registration card that came with this product and return it immediately.
  • Page 4: Table Of Contents

    Table of Contents CHAPTER 1: CONNECTIONS AND SETUP ......................1 INTRODUCTION ................................1 ................................1 ABLE ODEM EATURES ’ CD-ROM................................2 S ON THE CD-ROM..................... 2 CCESSING THE IAGNOSTICS ISPLAY THROUGH THE ................................. 2 OMPUTER EQUIREMENTS CABLE MODEM OVERVIEW.............................3 ....................................3 RONT ANEL ....................................
  • Page 5 Table of Contents FREQUENTLY ASKED QUESTIONS ........................17 GENERAL TROUBLESHOOTING..........................18 FCC DECLARATION OF CONFORMITY AND INDUSTRY CANADA INFORMATION........19 SERVICE INFORMATION ............................19 GLOSSARY ...................................20...
  • Page 6: Chapter 1: Connections And Setup

    Chapter 1: Connection and Setup Chapter 1: Connections and Setup Introduction Cable Modem Features CableLabs DOCSIS 1.0/1.1/2.0/3.0 Standard Compliant. / Cable Europe Lab EuroDOCSIS 1.0/1.1/2.0/3.0 Standard Certified. Support Multiple Provisioning Modes. Support PacketCable / EuroPacketCable NCS 1.0/1.5/2.0 (optional) MGCP 1.0 compliant (Media Gateway Control Protocol) (optional configuration: SIP).
  • Page 7: What's On The Cd-Rom

    Chapter 1: Connection and Setup What’s on the CD-ROM Insert the cable modem CD-ROM into your CD-ROM drive to view troubleshooting tips, the internal diagnostics, and other valuable information. CD-ROM Contents: . • Electronic file of the instruction book in additional languages .
  • Page 8: Cable Modem Overview

    Chapter 1: Connections and Setup Cable Modem Overview Front Panel The following illustration shows the front panel of the model: The LEDs on the front panel are described in the table below (from left to right): THG570 Power ONLINE LINK TEL1...
  • Page 9: Rear Panel

    Chapter 1: Connections and Setup THG570 Power ONLINE LINK TEL1 TEL2 Description No Ethernet Link Ethernet Link Operation FLASH TX/RX Ethernet Traffic A software download and while Download FLASH FLASH updating the FLASH memory Operation Rear Panel TEL 1 and TEL 2: RJ-11 Phone set connector...
  • Page 10: Wall Mounting

    Chapter 1: Connections and Setup Wall Mounting The number of the screw: 2 pcs Direction for wall mounting: Tuner downward or leftward or rightward Dimension for the screw: diameter: 3.5 mm; length: 10 mm There are 2 slots on the underside of the CABLE MODEM that can be used for wall mounting. ----------------------------------------------------------------------------------------------------------------------- Note: When wall mounting the unit, ensure that it is within reach of the power outlet.
  • Page 11: Among The Device

    (Internet Service Provider) What the Modem Does The Thomson digital cable modem serves as a two-way high-speed bridge between your personal computer and a cable Internet Service Provider (ISP). It converts information that originates from the Internet or your computer into electronic messages that can be transported over the same wires your cable company uses to transport video signals.
  • Page 12: Contact Your Local Cable Company

    Chapter 1: Connections and Setup Contact Your Local Cable Company You will need to contact your cable company to establish an internet account before you can use your modem. You should have the following information (which you will find on the sticker on the modem) ready: •...
  • Page 13: Connecting The Cable Modem

    Chapter 1: Connections and Setup Connecting the Cable Modem Connecting the Cable Modem to a Single Computer This section of the manual explains how to connect your cable modem to the Ethernet port on your computer and install the necessary software. Please refer to figure 1 to help you connect your cable modem for the best possible connection.
  • Page 14: Important Connection Information

    Chapter 1: Connections and Setup Important Connection Information The cable modem supports Ethernet connections simultaneously Ethernet Connection to One Computer Make the connections to the modem in the following sequence: 1. Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the connector on the modem labeled “CABLE.”...
  • Page 15: Connecting More Than Two Computers To The Cable Modem

    Chapter 1: Connections and Setup Connecting More Than One Computer to the Cable Modem If you need to connect more than two computers or if you need to connect two computers, you’ll need the following additional equipment (if supported by your cable operator): •...
  • Page 16: Telephone Or Fax Connection

    Chapter 1: Connections and Setup Telephone or Fax Connection When properly connected, most telephony devices can be used with the EMTA just as with conventional telephone service. To make a normal telephone call, pick up the handset; listen for a dial tone, then dial the desired number.
  • Page 17: Activating The Cable Modem

    Chapter 1: Connections and Setup Activating the Cable Modem After you install the cable modem and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem.
  • Page 18: Basic Status Web Page Group

    Chapter 1: Connections and Setup Basic Status Web Page Group Basic LAN The screen will be shown as below. This page displays the RF parameters, the status of the EMTA and the interface parameters.
  • Page 19: Hardware Info

    Chapter 1: Connections and Setup Hardware Info This page offers the hardware info for this device, containing the system information, MTA serial number, firmware name and build time, and so on. Event Log This page records the event log for DOCSIS and PacketCable. You can clear the logs by pressing the “Clear Log”...
  • Page 20: Cm State

    Chapter 1: Connections and Setup CM State You can find the EMTA state on this page.
  • Page 21: Initial Scan

    Chapter 1: Connections and Setup Initial Scan To speed up the modem’s first time startup, enter known downstream frequency and/or upstream channel ID information here. Then click “Apply and Reboot” button to start scanning the cable network beginning with the values supplied here.
  • Page 22: Chapter 2: Additional Information

    Chapter 2: Additional Information Chapter 2: Additional Information Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access.
  • Page 23: General Troubleshooting

    Chapter 2: Additional Information General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. Check all of the connections to your modem. Your Ethernet card may not be working. Check each product’s documentation for more information. The Network Properties of your operating system may not be installed correctly or the settings may be incorrect.
  • Page 24: Fcc Declaration Of Conformity And Industry Canada Information

    This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Trade Name: Model: THG570 Equipment Classification: Computing Device Accessory Responsible Party: Thomson Inc.
  • Page 25: Glossary

    Chapter 2: Additional Information Glossary 10/100/1000BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10/100/1000” indicates auto-sensing speed (10 Mbps and 100 Mbps and 1Gbps), “Base” refers to baseband technology,and “T” means twisted pair cable DHCP (Dynamic Host Control Protocol) –...
  • Page 26 MV18-Y120150-C5 (Europe plug) Please do not send any products to the Indianapolis address listed in this manual or on the carton. This will only add delays in service for your product. Thomson Inc. 101 W. 103rd St., INH700 Indianapolis, IN 46290...
  • Page 27 46, quai Alphonse Le Gallo 92100 Boulogne-Billancourt France Tel. : 33 (0) 1 41 86 50 00 Fax : 33 (0) 1 41 86 56 59 www.thomson-broadband.com © 2007 Thomson Inc.- Trademark(s) ® Registered\ -Marca(s) Registada(s)\ Photos and features subject to change without notice.

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