Troubleshooting - Westinghouse WVE613 User Manual

DEALING WITH COOKING PROBLEMS
PROBLEM POSSIBLE CAUSE
Heating • Power not
elements not switched on
working
• Controls
incorrectly set
• Household fuse
blown
Benchtop • Wrong type of
becoming too cooking pot
hot and/or
• Pot may
beginning to
overhang the
discolour
cooktop
• Pot is too large
Food taking • Pot base is
too long to not flat
cook
• Pot may be
off centre
• Need to use a
larger element
• Using a round
based wok
• Controls are
incorrectly set
Cannot • Control set
simmer food too high
• Element
too large
Elements • Protective oils
giving off being removed
smoke or in first cooking
odours when
first used
Glass surface • Base of pot
becomes is concave
milky white
when pot is
removed
40
COOKING PROBLEMS
Faults
SOLUTION
If there is a problem with the oven and/or grill, please:
• Check cooktop
is plugged in and
•
power is on
• Check correct
knob turned for •
element
NOTE: We may charge for service even in the guarantee
• Replace household
period if your problem is due to the causes listed below.
fuse. If the fuse
continues to
blow, contact the
Data Plate
Service Centre
When you need information, service or spare parts please
• Make sure bases
be prepared to tell us the:
are not concave
•
• Place pot on centre
•
of element so
that it does not
These are shown on the data plate. The data plate is
overhang
visible when the oven or grill door is open.
• Use a smaller pot
If you need more information, please contact the
Customer Care Centre on:
• Make sure pot base
is flat or slightly
Australia: 1300 363 640
convex
(Australia – Centre is open 8.00am – 5.00pm Monday –
Friday Eastern Standard Time).
• Centre pot over
element making
New Zealand 0800 436 245
sure it does not
overhang the (New Zealand – Centre is open 8.00am – 5.00pm Monday
cooktop
– Friday).
If you have a warranty or spare parts enquiry, you should
• Move pot to a
call the number listed on the back page.
larger element
• Use a flat based
wok on electric
cooktops
• Check controls
are set correctly
and increase if
necessary
• Turn control to
lower setting
• Use a smaller
element
• Do not worry,
this is normal
• Use a flat
based pot
Check the points listed below before calling for
service. It may be possible to avoid a call by fixing the
problem yourself – and so continue cooking.
For cooking problems refer to "Dealing with
cooking problems".
Model number
Serial number