Hitachi Solutions StarBoard PX-DUO-50P User Manual page 50

StarBoard PX-DUO-50P/65P
Input-Related Problems
Problem
The input position does
not match.
The electronic pen does
not work.
Electronic pen operation is
unstable or stops.
What to check
Has position alignment
been performed properly?
Other than the above
This may be due to faulty
contact of electronic pen
batteries.
Are batteries used up?
StarBoard Software files
may be broken or
installation may not be
complete correctly.
Is there a infrared light
source close to the
digitiser? (Illumination
from fluorescent lighting or
similar source)
Other than the above
Is a remote controller for
AV equipment being
operated while using the
pen?
The battery charge of the
electronic pen may be low.
StarBoard Software files
may be broken or
installation may not be
complete correctly.
Other than the above
4-3
What to do
Perform proper position alignment.
Contact a support centre.
Remove the batteries from the electronic
pen and re-install them.
Replace the batteries.
（For details on battery replacement, see
page 2-7 of this User's Guide.）
Uninstall the StarBoard Software and then
re-install it.
（For details on installing StarBoard
Software, see the StarBoard Software
Installation Guide.)
Check by turning off the lights in the
room. If the StarBoard operates normally,
change the location in which it is installed
or change the lighting fixtures.
Restart Windows/Mac OS or StarBoard
Software.
Contact a support centre.
Check if the same problem arises when
using another electronic pen. If operations
are normal when using another electronic
pen, the original pen is the problem.
Stop operating the remote controller.
Replace the batteries.
（For details on battery replacement, see
page 2-7 of this User's Guide.）
Uninstall the StarBoard Software and then
re-install it.
(For details on installing StarBoard
Software, see the StarBoard Software
Installation Guide.)
Restart Windows/Mac OS or StarBoard
Software.
Check if the same problem arises when
using another electronic pen. If operations
are normal when using another electronic
pen, the original pen is the problem.
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