Appendix
Consultation Call
Menu Option
Alternate?
Join?
Hold?
Disconnect and
return?
Incoming Calls
Menu Option
Refuse call?
Answer call?
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Action
Hold connected user and call up
user on hold
Transfer call with consultation to
the two parties in contact and
withdraw from the conversation
(DFT only) Place connected call on
hold
Disconnect connected user and
call up user on hold
Action
Do not accept incoming
call
Answer incoming call
Next Step
Consultation call"
menu
Idle menu
Basic call" menu
Next Step
Idle menu
"Call join" menu, if first call
"Consultation" menu if
second call