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MTS Systems Evolve User Manual

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Summary of Contents for MTS Systems Evolve

  • Page 1 ®...
  • Page 2 © 2009 MTS Allstream Inc., all rights reserved. Copying or reproducing of this document is strictly prohibited without the express permission of MTS Allstream Inc.

  • Page 3: Table Of Contents

    My Evolve Account ........
  • Page 4 Table of Contents Coverage..........18 #TALK Menu Map .

  • Page 5: Evolve Prepaid Cellular

    3. One of our customer care representatives will assist you in programming your phone and will activate it. 4. If you are a new customer to Evolve Prepaid Cellular, you may receive an activation airtime credit. This credit is for new accounts only, and will be applied at the time of activation.

  • Page 6: Your Account

    Your Account Tracking Your Account Balance Check your balance, expiration date and rate plan at any time by: • dialing #TALK (#8255) from your cell phone • calling 1 888 283-1873 from a landline phone • visiting mts.ca/myevolve account Keeping Your Account Active To ensure that you don’t lose your minutes, it is important to check your account balance often, and to add airtime to your account before your balance expires.

  • Page 7: My Evolve Account

    My Evolve Account My Evolve Account is a free online service that allows you to manage your Evolve Prepaid account over the Internet. With this service you’ll be able to: • top up your Prepaid account using a – credit card –...

  • Page 8: Debit Card

    9 for details. Debit Card Customers who have registered for My Evolve Account will have the option of using their debit cards to top up their Evolve Prepaid accounts. The service is managed by Interac ® Online.

  • Page 9: Applying Prepaid Airtime Voucher

    Online service. For a list of participating financial institutions and for more information about Interac Online please visit www.interac.ca For more information on how to use My Evolve Account, please turn to page 9 for details. Applying a Prepaid Airtime Voucher From your Evolve prepaid cell phone or home phone: •...

  • Page 10: Airtime Charges

    Airtime Charges With Prepaid Cellular service, the calling period begins when you press the (SND) key and ends when you press the (END) key. You are not charged for airtime if the called party does not answer or if the line is busy. However, calls picked up by Voice Mail service, an answering machine, or a recorded announcement are subject to airtime charges.

  • Page 11: Using My Evolve Account

    Using My Evolve Account My Evolve Account is all about making your life easier. We kept things simple to provide you with the best customer experience possible. Logging In To My Evolve Account To get started, you are going to have to get acquainted with www.mts.ca/myevolveaccount.

  • Page 12: Navigating My Evolve Account

    When you first sign in to My Evolve Account, you will be asked to change your password, provide a security question so that we can authenticate your identity in the event that you forget your password, and an email address. We will need your email address so...

  • Page 13: Adding Calling Features

    Adding Calling Features My Evolve Account also allows you to add calling features to your Evolve prepaid account. You have the choice of activating the following wireless features: • Text Messaging (free to activate) • Mobile Web ($2.00 to activate) •...

  • Page 14: Updating Personal Information

    For more information on our Evolve calling features, please visit pages 20-29. In the event that you want to remove a calling feature from your account, you must do this using the #Talk menu.

  • Page 15: Forgetting Your My Evolve Account Password

    Please make sure to log out when you are finished using My Evolve Account to ensure that your information cannot be viewed by others. Forgetting Your My Evolve Account Password...

  • Page 16: Airtime Vouchers

    Expiry Dates 30 days 60 days 90 days Prepaid Plans With a variety of rate plans available, you choose the Evolve Prepaid Plan that meets your calling needs. Please visit mts.ca/evolve for current prepaid plan rates. Canadian U.S. Long Long Distance...

  • Page 17: Using Your Phone Across Canada

    Using Your Phone Across Canada You can use your Evolve cell phone in most major Canadian centers (certain prepaid handsets may not receive cellular service in Alberta and British Columbia). Please visit mts.ca/evolve for current prepaid plan rates. Canadian Long U.S.

  • Page 18: Placing Calls

    Placing Calls When using your phone in another province and making a local call, you only need to dial the 10-digit phone number, or in other words, the area code + the 7-digit phone number. If 1 is dialed before the 10-digit number, long distance charges will apply. When making a long distance call, you need to dial 1 + the area code + the 7-digit phone number.

  • Page 19: International Calling

    • 1 877 629-8646 to add airtime using a credit card • 1 800 806-5819 for customer service Calls cannot be made from your Evolve phone to #TALK, #ADD or #TIME while in another province. You can also access your Voice Mail from another province by calling your 11-digit cellular number (dial 1 + 204 + your 7-digit phone number).

  • Page 20: Coverage

    Coverage Manitoba Visit mts.ca/evolve for the most current list of where you can use your Evolve phone in Canada outside of Manitoba. LEGEND EVDO & 1x Digital coverage 51X Digital coverage...

  • Page 21: Talk Menu Map

    “What’s New” Press 4 to add or delete features to your prepaid account Press 5 to change your password Press 6 to reset your password for My Evolve Account Press 9 to exit Press 0 for customer service Pressed...

  • Page 22: Prepaid Cellular Calling Features

    Have fun with your phone and do more than just talk! Your Password A password is a security feature that has been added to your Evolve account. Your password must be 4 to 7 digits in length and will allow you to make changes to your account through the “#TALK”...

  • Page 23: Mobile Web Service

    • In the Address Send To Phone Number screen enter the 10-digit cellular number or short code that you are texting and indicate OK. • In the Message screen, enter your message using the letters on the keypad, and then indicate OK. Send Message •...

  • Page 24: Get Stuff

    Starting in October 2008, MTS began to offer a new selection of games and applications through select Evolve prepaid cell phones. For customers who have purchased a new Evolve prepaid cell phone after October 31, 2008, you may have access to this new service.

  • Page 25: Media Messaging

    To use the new service, simply visit the main menu of your Evolve cell phone. Rather than accessing games and applications through Get Stuff, you will be able to download games and applications directly from the main menu of your cell phone. The icon on the phone’s menu is labeled “Games and Applications.”...

  • Page 26: Emergency Services E911 Service

    Emergency Services E911 Service and Message Relay Service Emergency Services Enhanced 911 The Emergency Services Enhanced 911 feature provides you with access to emergency services from your Prepaid cellular phone. The 911 dedicated network, provided by MTS, includes the technology to route a 911 call to the correct central answering center.

  • Page 27: Texting During An Emergency

    • Indicate the emergency that you are calling about and the emergency services required • Wait for the operator to tell you it is okay to hang up • Leave your phone on so that the operator can call you back Please note: Not all local governments in Canada operate 9-1-1 systems.

  • Page 28: Free Features

    Free Features The following features are available on your Evolve cellular phone at no additional monthly charge. * see notes 1 & 2 at the end of this section Call Display Always see who’s calling before you answer. Call Display is a free service.
  • Page 29 To Retrieve Messages Voice Mail retrievals can be made from your prepaid cellular phone, any other wireless cell phone or a landline phone. Airtime minutes are used when you access messages and you must have time in your account to do so. To retrieve your messages from your prepaid cell phone: 1.
  • Page 30 Voice Mail Menu Map * 97 SND 1 + 204 + 7 digit cell number (from your cell phone) (from a landline or other cell phone) Press 9 Enter Password REVIEW MESSAGES EXIT VOICE MAIL PERSONAL OPTIONS press 1 press press 2 Used to inform your Rewind Message...

  • Page 31: Conference Calling

    3. Press (END) to end each call. International Calling Call family and friends all over the world right from your Evolve Prepaid Cellular phone. Visit mts.ca/evolve for a complete list of international rates.
  • Page 32 Note 1: Airtime and applicable per minute rates apply to both inbound and outbound calls when using Conference Calling, Call Waiting and International Calling. Airtime charges will apply when you access your Voice Mail to retrieve messages or to make administrative changes (i.e.

  • Page 33: Terms Of Service

    Terms of Service The following are the conditions governing your use of MTS Allstream Inc’s (“MTS”) Prepaid wireless service (the “Service”). 1. Effective Date – Once MTS activates the Service to its wireless network (the “MTS Network”) these terms become effective and shall continue until you are deactivated or suspended from the MTS Network, for whatever reason.
  • Page 34 caused, resulting directly or indirectly from or arising out of this agreement, the Service, use of the Service, including any 911 emergency service, roaming service or other services and features or from the use of the MTS facilities by other telecommunications carriers, or resulting from or arising out of defective equipment or hardware;...
  • Page 35 • A person who in MTS’s reasonable judgment is seeking the information as your agent; • Another telecommunications carrier or person provided the information is to be used for the efficient and cost-effective establishment or provision of telecommunications services, and disclosure is made on a confidential basis with the information to be used only for that purpose;...
  • Page 36 20. Governing Law – This agreement shall be governed by and construed in accordance with the laws applicable in the Province of Manitoba. 21 Trade-marks – Interac is a trade-mark of Interac Inc., Evolve word and design mark and MTS design mark are registered trade-marks of Manitoba Telecom Services Inc., all used under license.

  • Page 37: Quick Reference Guide

    Quick Reference Guide From your From your Home phone From a personal Evolve Prepaid or when you computer phone are in another province Account #TALK (#8255) 1 888 283-1873 mts.ca/myevolveaccount Management Adding air- #TALK (#8255) 1 888 283-1873 time with mts.ca/myevolveaccount...
  • Page 38 Notes...
  • Page 40 m t s . c a / e v o l v e 1143/Rev. Nov 2009...

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