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Summary of Contents for Comcast DPC3939
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Page 1: Wireless Network
Wireless Network Connection and Troubleshooting Tips Wireless Gateway 2 (Model DPC3939) Wireless Gateway 3 (Model DPC3941T) ENG_WG2XB3_0115.indd 1 12/8/14 10:24 AM... - Page 2 Wireless Gateway Placement For best WiFi coverage, place your XFINITY Wireless Gateway in a central location, elevated off the floor. For best WiFi reception and minimal interference, place your Wireless Gateway in an open area, away from: • walls • furniture •...
- Page 3 Wireless Gateway Activation Process over WiFi A. Plug In and Power Up 1. Connect a coax cable from your cable wall outlet to the Cable/ RF In connection on your Wireless Gateway. Make sure this connection is finger tight. Note: You may only need one coax cable for your Wireless Gateway connection, so select the length that best suits your needs.
- Page 4 B. Connect a WiFi Device 1. Find your Network Name(s) and Password printed on the side (or bottom) panel of your Wireless Gateway. You may want to write this information down. * The location and label differ by Wireless Gateway. 2.
- Page 5 3. On your WiFi device, select your Wireless Gateway’s Network Name. If you have a dual-band Wireless Gateway, you’ll see two Network Names. Select either of them. (You can connect to the other one later.) Note: Some WiFi devices may prompt for a PIN. If you see a message similar to the box below, select ‘Connect using a security key instead’...
- Page 6 C. Activate Your Wireless Gateway & Internet Service 1. On the WiFi device that you just connected to your Wireless Gateway, open a web browser. You’ll be directed to the “Activation Welcome” page. If the “Activation Welcome” page doesn’t launch, go to www.comcast.com/activate.
- Page 7 Click Continue. 5. Congratulations! Your account is now activated. You’ll see the confirmation page, indicating that you can now start using your XFINITY services. For more information about your Wireless Gateway, visit www.xfinity.com/internethelp.
- Page 8 Your Wireless Gateway is a dual-band device, the case-sensitive password is the same for both bands. For more information about your Wireless Gateway and self-service options, visit www.xfinity.com/internethelp. For additional help regarding your XFINITY Internet service, please go to ® www.xfinity.com/welcome.
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