Return Authorization Procedure - Krell Industries Amplifier KAV-250a Owner's Reference Manual

Return Authorization
Procedure
IMPORTANT: If you befieve thero is a prob-
lem with your unit, please contact your deal-
er, distributor, or the Krell factory immedi-
ately Do not return any unit to KrelP for
repair without first discussing the problem
and obtaining a Return Authorization
Number.
To return a product, the owner
is required to:
¯ Obtain a Return Authorization Number
(R/A number) and shipping address
from the Krell Service Department.
¯ Insure and accept all liability for loss or
damage to the product during shipment
to the Krell factory and prepay all ship-
ping charges. The product may also be
hand delivered if arrangements with the
Service Department have been made in
advance. Proof of purchase may be re-
quired for warranty validation at the time
of hand delivery.
¯ Use the original packaging to insure the
safe transit of the product to the factory,
dealer, or distributor. The use of any
packaging material other than the original
packaging materials is not recommend-
ed. Krell ® may, at its discretion, return a
product in new packaging and bill the
owner for such packaging if the product
received by Krell ® was boxed in non-
standard packaging or if the original
packaging was so damaged that it was
unusable. If Krell ® determines that new
packaging is required, the owner will be
notified before the product is returned.
To purchase additional packaging,
please contact your authorized Krell
dealer, distributor, or the Krell Service
Department for assistance.
Krell ® is not responsible for any damage
incurred in transit. Krell ® will file claims for
damages as necessary for products dam-
aged in transit to the factory. The owner is
responsible for filing claims for shipping dam-
ages that occur during the return shipment.
Replacement parts and/or products will be
furnished on an exchange basis only; any
parts and/or products returned to Krell ® for
exchange become the property of Krell
®.
No expressed or implied warranty is made
for any Krell product damaged by accident,
abuse, misuse, natural or personal disaster,
or unauthorized modification.
In the event that Krell ® receives a product
for warranty service which has been modi-
fied in any way without Krell authorization,
all warranties on that product will be void.
The product will be returned to original fac-
tory layout specifications at the owner's
expense before it is repaired. All repairs
required after the product has been returned
to original factory specification will be
charged to the customer, at current parts
and labor rates.
To contact the Krell Service De ~artment
TEL 203-799-9954
Monday-Friday
9:00 AM to 5:00 PM EST
FAX 203-799-9796
E-MAIL krell @ krellonline.com
KAV-250a
PRODUCT SERIAL NUMBER
To register your product for warranty benefits,
complete and return the Warranty
Registration Card enclosed in the shipping
box within 15 days of purchase.
Page 9 of 12 English
KRELL ® KAV-250a