Sharp SL-5500 Troubleshooting Manual page 9

About Communication between the unit (SL-5500) and the PC
• The unit is not communicating properly with my PC.
Try to check the settings on the unit and your PC in the followings order:
• When you use the communication software with Windows XP/Windows 2000, log
on as an administrator.
• When you have set or changed the passcode on the unit, enter and save the same
passcode on the "Zaurus Manager" screen on your PC. Otherwise you will be asked
the passcode every time communication between the unit and your PC is initiated.
(See the respective operation manuals for the applications such as Zaurus File
Transfer, Backup/Restore, Intellisync for Zaurus, Qtopia Desktop for Zaurus, etc.)
• If you changed the method of connection in the "PC Link" application on the unit, you
must also change the setting on the "Zaurus Manager" screen of your PC to the
same method of connection as on the unit. Otherwise communication between the
unit and your PC cannot be performed. (See respective operation manuals for the
applications such as Zaurus File Transfer, Backup/Restore, Intellisync for Zaurus,
and Qtopia Desktop for Zaurus, etc.)
• Make sure that the PC and the Docking Station are connected. Also make sure that
the unit is fully inserted into the Docking Station.
• Turn off the power of the unit, then turn the power on again after approximately 30
seconds. Always have the AC adapter connected to the Docking Station when
communicating with the PC.
• Turn off the power of the unit, then remove the unit from the Docking Station. Use the
Shutdown application and try rebooting the unit. (See the "What to do if a problem
occurs" section on Appendix pages of the Start-up Guide.)
• Disconnect the USB connector from the PC, and then connect it firmly to the USB
port again. Use the same port as the port used when you installed the communication
software for the PC.
• When not directly connected to the USB port of the PC (when using a USB Hub,
etc.), try connecting directly to the USB port of the PC.
• If a separate USB device is connected to another USB port of the PC, disconnect
that device.
• If connection is still not possible, try connecting to a different connector. When
connecting to a different connector, it may be necessary to reinstall the USB drivers.
If that is the case, inserting the supplied CD-ROM into the PC and reinstalling the
drivers following the instructions on the screen may be necessary.
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