Sharp SL-5500 Troubleshooting Manual page 13

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• Pressing the SYNC button on the Docking Station will not start

synchronization process. (Qtopia Desktop for Zaurus)

• Make sure that "Sync Auto Start" on the "Sync" menu is selected. (See the Qtopia

Desktop for Zaurus Operation Manual: "About the Docking Station SYNC button" in

"BEFORE YOU BEGIN".)

• Make sure the Zaurus Manager icon is displayed on the Windows system tray of the

PC. (See the Qtopia Desktop for Zaurus Operation Manual: "Zaurus Manager Setting"

in "BEFORE YOU BEGIN".)

• If you have both Intellisync and Qtopia Desktop installed, the default setting for the

SYNC button is for Intellisync. To have Qtopia Desktop synchronize using the SYNC

button, you must change the Communication Options setting in Intellisync and "Sync

Auto Start" setting in Qtopia Desktop. (See the Intellisync for Zaurus Operation Manual

and the Qtopia Desktop for Zaurus Operation Manual: "About the Docking Station

SYNC button" section under "BEFORE YOU BEGIN".)

• Check the instructions under "The unit is not communicating properly with my PC."

and "Synchronization is not possible." in this guide.

• Synchronization is taking a long time.

(Intellisync for Zaurus, Qtopia Desktop for Zaurus)

• If you have an anti virus software program running on the PC, this may cause the

synchronization to take a long time. Close the anti virus software or disable its function

temporally.

• Try closing the other resident software temporally, if they are unnecessary. To close,

normally, right-click on an icon to click the "Close", etc. from the menu.

• After a long E-mail message was transferred from the PC to the unit

and the message was truncated. (Intellisync for Zaurus)

• There is a 30,000 word limit for e-mail messages to be transferred to the unit. Any

words beyond that will be truncated.

• The synchronized data changed to unusual characters.

(Intellisync for Zaurus, Qtopia Desktop for Zaurus)

• Does the data include any symbols, European characters or other special characters?

The inclusion of such characters can cause the data to be changed to unusual

characters or could cause data disruption.

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Sl-5500 v3 upgrade