Page 1 SwissVoice IP10/s Series Telephone USER GUIDE ip10srev1.0.012004...
Page 2: Table Of Contents
Your SwissVoice Telephone........1 Introduction ..................1 Accessing Phone Features............1 In This Manual ................1 Telephone Description..............1 SwissVoice IP 10 Features Table........... 2 Moving Your Telephone..............4 Basic Phone Features ..........5 Adjusting the Volume ..............5 Answering a Call................5 Displaying Line Button Layout ............
Page 3 Enabling Call Forward (Busy)............ 26 Disabling Call Forward (Busy) ........... 27 Call Forward (No Answer) ............27 Enabling Call Forward (No Answer) .......... 27 Disabling Call Forward (No Answer) ......... 28 Call Pickup ..................28 SwissVoice Telephone User Guide 621-00000106...
Page 4 Intercom..................38 Meet-Me Conference ..............38 Joining a Meet-Me Conference ..........39 To join a Meet-Me Conference..........39 Dialing In Too Early ..............40 Entering an Incorrect ID ............41 Extending the Conference Duration ........41 SwissVoice Telephone User Guide 621-00000106...
Page 5 Viewing Calls-in-queue Information........... 58 Redial.................... 58 …using the Phone ..............58 …using Star Codes ..............58 Remote Access to Call Forwarding ..........59 Setting or Changing Remote Forwarding ........59 Canceling Remote Forwarding ..........59 Remote Phone................60 SwissVoice Telephone User Guide 621-00000106...
Page 6 Skipping the Mail Menu to Hear Messages ........81 Returning to the Auto Attendant or Operator ........ 82 Zeroing Out to a Custom Operator ..........82 Replaying a Message ..............83 Saving a Message ................ 83 SwissVoice Telephone User Guide 621-00000106...
Page 7 Exiting the Voice Mail System ............94 Set Up Outlook for TAPI........... 95 Using TAPI to Call from Outlook ........... 95 Installing the TAPI Support Software ..........98 Configuring Windows for TAPI............ 103 Configuring Outlook to Use TAPI..........114 SwissVoice Telephone User Guide 621-00000106...
Page 8: Your Swissvoice Telephone
Your SwissVoice Telephone Introduction This guide describes how to use all of the features that are provided by your PressOne telephone system on your SwissVoice IP 10 telephone. Accessing Phone Features Some features require you to dial an activating digit followed by a numeric code.
Page 9: Swissvoice Ip 10 Features Table
The SwissVoice telephone has several key components, which are shown in the following figure. OK - Menu access in Services (short click) or standby, sets options, Memory keys (long click) service, call C - Clear, exits...
Page 10 Mute When pressed for more than 2 seconds, mutes Mute the call so that the called party cannot hear you speak. You will still be able to hear the called party. SwissVoice Telephone User Guide Your SwissVoice Telephone 621-00000106...
Page 11: Moving Your Telephone
Plug the telephone into the LAN connection jack and the power adapter into a wall outlet. Watch to ensure that the phone registers and boots up properly. If it does not, contact your system administrator. Your SwissVoice Telephone SwissVoice Telephone User Guide 621-00000106...
Page 12: Basic Phone Features
If you press and hold any of these keys for more than 2 seconds, the LCD will show the layout of the four line keys. Press OK to reset the display to the normal state. SwissVoice Telephone User Guide Basic Phone Features 621-00000106...
Page 13: Making A Call
To end the call, press the Line key that is lit or press Loudspeaker key again. …using the Loudspeaker Press the Loudspeaker key The first available line is automatically selected and you will hear a dial tone over the loudspeaker. Basic Phone Features SwissVoice Telephone User Guide 621-00000106...
Page 14: Using The Keypad
• for long distance, dial 1 before dialing the number. To end the call, press the Line key that is lit or press Loudspeaker key again. SwissVoice Telephone User Guide Basic Phone Features 621-00000106...
Page 15: Making A Second Call
To end the current call, press the green backlit Line key. Phone Configuration The SwissVoice telephone has extensive menus that allow user and administrative configuration. To access the user configuration menus: Press and hold the OK key for 3 seconds to enter the main menu.
Page 16: Admin Settings Menu
Alarm The Alarm feature is not supported by the PressOne system. Date Setting The SwissVoice phone displays the date in the format dd/mm/yy by default. You can modify this format to display the date in mm/dd/yy or yy/mm/dd format. You can also reset the date on the phone. However, the date and time are set by the PressOne system.
Page 17: Display Contrast
Scroll to select On to enable or Off to disable and press OK. Press and hold the Clear key to exit. Idle Display Text This feature is not supported on PressOne phones. Basic Phone Features SwissVoice Telephone User Guide 621-00000106...
Page 18: Language
Press the scroll key to select the User settings menu and press OK to select. Scroll to Other settings and press OK. Enter a voice mail number and press OK. Press and hold the Clear key to exit. SwissVoice Telephone User Guide Basic Phone Features 621-00000106...
Page 19: Reset
Select Internal or External for the type of call that the ring will apply to and click OK. b. Use the scroll keys to change the speed of the rhythm that is used (slow to fast). Basic Phone Features SwissVoice Telephone User Guide 621-00000106...
Page 20: Using A Headset
When your phone rings, to turn on the loudspeaker and answer the call (without lifting the handset) do one of the following: • Press the green backlit line key. • Press the Loudspeaker key SwissVoice Telephone User Guide Basic Phone Features 621-00000106...
Page 21: Loudspeaker Troubleshooting
Move closer to the microphone and face the microphone when speaking. Check the LCD to make sure your call is not muted. The caller’s voice echoes. Decrease the speaker volume. Basic Phone Features SwissVoice Telephone User Guide 621-00000106...
Page 22: Pressone Telephone Features
This feature lets a you create, modify, delete, verify and use a personal list of up to 100 Abbreviated Dial codes. Abbreviated Dial codes must be entered as two digits when programming and dialing (Example: enter 00-09 instead of 0-9). SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 23: Creating An Abbreviated Dial Code
NOTE: A voice prompt will lead you through the remaining steps. Press 1 to program (set) the Abbreviated Dial code (00-99). Press the digits of the Abbreviated Dial code to modify followed by # or press * to exit. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 24: Deleting An Abbreviated Dial Code
A confirmation message tells you: “No number was entered.” Program or verify another Abbreviated Dial code or hang up to exit. Verifying an Abbreviated Dial Number Press 75#. Press 2 to verify (check) an Abbreviated Dial code (00-99). SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 25: Anonymous Call Rejection
If you are required to enter an authorization code for a call, follow these steps: Access an outside line. Press #. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 26: Billing Codes
Enter the associated billing code for the call. Press the # key. NOTE: You can perform this function as many times as desired, but only the last code entered is recorded for billing purposes. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 27: Blind Transfer
Call Back button and hang up to remain queued. If you hang up without pressing Call Back, you are removed from the queue. While you are queued, the line is unavailable for use. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 28: Call Block (Selective Call Rejection)
A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices. Press 1 to enable Call Block if it is disabled or to disable the feature if it is enabled. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 29: Blocking Number Of Last Call Received
Listing Blocked Numbers Press *60 or *80 on the telephone keypad. Press 4 to hear the list of numbers which will be blocked. The voice prompt announces the list and the first number. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 30: Deleting Numbers From Call Block
# key. The voice prompt repeats the number you just entered. Press # to save the entry (delete it from your list) or press * to cancel the entry. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 31: Call Forward (All Calls)
If your telephone has a display, it will show that your telephone is forwarded. You can forward calls to an IP or non-IP phone. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 32: Enabling Call Forward (All)
Press the line button • Pickup and replace the handset. Call forward (all) is enabled and the display shows“Fwd number”. …using Star Codes Press 72# on the telephone keypad. The speaker phone turns on . SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 33: Disabling Call Forward (All)
Be sure to enter the number exactly as you would if you were to call that number. Include the area code, if necessary. The display shows the number as it is entered. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 34: Disabling Call Forward (Busy)
NOTE: Calls forwarded to an off-net number that are unanswered will roll over to voice mail (if available) at the forwarded to destination. Calls that stay on-net and are unanswered will roll over to your voice mail (if available). SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 35: Disabling Call Forward (No Answer)
Dial the ringing extension number to answer the phone and begin speaking with the caller. …using Star Codes Press *12 on the telephone keypad. Dial the ringing extension number to begin speaking with the caller. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 36: Group Call Pickup
NOTE: The feature won't work if Call Waiting is triggered while you are receiving the offending call. Hang up. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 37: Call Waiting
Switching Between Held Calls Press the red blinking line button to pick up the other call. The current call will automatically be placed on hold. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 38: Call Waiting With Caller Id
“send to voice mail” and “Call Me Back” features are not available because the call may still be picked up on the phone that the line was primarily assigned to. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 39: Caller Id Block
The parties connected to the conference call remain connected to each other while you add additional parties. They may carry on a conversation with each other while you finish adding parties to the conference. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 40: Dial Tone And Ringer Patterns
Two Rings – External Calls • Distinctive Rings – A different ring tone is provided for up to two additional Direct Inward Dial (DID) numbers assigned to your telephone by the system administrator. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 41: Direct Extension Assignment
NOTE: When you reassign your telephone number to the new phone, the button template from your “old” phone is assigned to the “new” phone. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 42: Re-Establishing The Guest Phone
Do Not Disturb feature. See Chapter 4, “Voice Mail Features” for more information. The Do Not Disturb destination where incoming calls are sent can be changed by your system administrator. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 43: Enabling/Disabling Do Not Disturb
Group Speed Dial numbers are extension numbers that have been programmed to dial another number, usually an external number. Your system administrator will provide you with a list of Group Speed Dial numbers and their destinations. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 44: Hold
"pilot" number or to any member of a defined group based on the specified hunting order. Your system administrator or manager should tell you if you are a member of a hunt group and who the other members are. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 45: Intercom
Meet-Me Conferences. The default internal access number is 523, but check with your system administrator if the default does not work for your system. If a DID number was VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 46: Joining A Meet-Me Conference
If you are a guest, enter the Guest ID (provided by the moderator of the conference). Press the # key. • You will be prompted by the system: “Please record your name after the tone, press the # key when you are done.” SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 47: Dialing In Too Early
“Your conference is not scheduled to start until (time) on (day, date). Please call back at that time.” VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 48: Entering An Incorrect Id
During an active conference call, the moderator may add more ports if needed. To add more ports, do the following: Press *3. The moderator will hear: “Please enter the number of ports you wish to add followed by the # key.” SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 49: Dropping A Conference Call
(e.g., 0800, 0815, 0830, 0845) Enter the length of the conference call in 5-minute increments, but with a minimum of 15 minutes (e.g., 15, 20, 25, etc.) followed by the # key. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 50: Canceling A Meet-Me Conference
Enter the Moderator ID of the conference you wish to cancel followed by the # key. The system confirms your decision to cancel the conference call including speaking the scheduled day and date, time, duration and ports. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 51: Modifying A Meet-Me Conference
(HHMM). All start times must be in quarter hour increments (e.g., 0800, 0815, 0830, 0845) Enter the length of the conference call in 15-minute increments (e.g., 15, 30, 45, etc.) followed by the # key. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 52: Getting A List Of Meet-Me Conferences
ID and guest ID. After the last conference listing, the system informs you that there are no more conferences. The conference menu is played and you may make a selection or hang up. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 53: Multiline Call Park
• Press the Speaker button • Press the line button • Pickup the handset. Dial the call ID number of the parked call you wish to retrieve. Speak with the parked caller. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 54: Music On Hold
These modes are defined by the service provider and can be configured for different time periods. When the system is in Day mode and has not been manuall switched, there is no label on the SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 55 Definition Example Normal Default state, Routes calls Monday-Friday 8-5, no activation appropriately based calls go to attendant’s required on the time-of-day phone. All other times, and day-of-week. calls are answered by auto-attendant. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 56: On-Hook Dialing
Press the Speaker button and dial the number. • Press the scroll down key and select a speed dial button. Press OK to dial. • With the Redial soft key highlighted, press OK to dial. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 57: One-Touch Transfer
To transfer a call using a one-touch transfer button, use one of the following methods: After you answer the call, inform the caller that you are transferring the call. Press the one-touch transfer button (J Smith VM) to transfer the call. Hang up. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 58: Permanent Caller Id Block Release
Using the Configurator, you can also re- assign your phone number to another telephone of a similar type (usually for a temporary period at another location) and then re- assign the number to back your regular telephone set. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 59: Assigning Your Phone Number To Your Phone
The IP address and phone number announcement feature of the Phone Configurator function allows dialing an extension to hear the IP address or phone number of the phone. This is especially useful VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 60: Changing The Extension Number
Priority Call is managed through a menu of commands activated by pressing digits on the keypad. The commands are: • 1 - Enable/disable feature • 2 - Add members • 3 - List members • 4 - Delete members SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 61: Enabling/Disabling Priority Call
Enter the number with no spaces, dashes or special characters followed by the # key. Press # to save the entry (add it to your list) or press * to cancel the entry, Select a menu item or hang up. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 62: Listing Priority Call Members
Press 2 for a list of numbers; (see Step 8) • Press 3 to delete all numbers; (see Step 13) • Press * to return to the Priority Call menu. Press 1 to remove a specific number. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 63 • The voice prompt announces that all phone numbers have been removed from the list and you are returned to the Priority Call menu. 14. Select a menu item or hang up. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 64: Queue/Acd (Automatic Call Distribution)
NOTE: You must be logged into a queue before calls from the queue will ring at your telephone. Press the line button assigned to the queue line that is ringing. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 65: Viewing Calls-In-Queue Information
Press the Redial soft key (There is no need to select a line or dial the outside line access code.) Speak to the called party. …using Star Codes Dial *07. Speak to the called party. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 66: Remote Access To Call Forwarding
(If calling from an internal business phone, dial 9 first.) NOTE: A voice prompt leads you through the remaining steps. Enter the complete phone number you want to access, followed by the # key. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 67: Remote Phone
911 is not allowed from Remote Phone and advises you to hang up the phone and try again. Until you hang up the phone and disconnect from the Remote Phone feature, you will receive the announcement. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 68: Dial-In Setup Of Remote Phone
The remote phone feature can be activated via the Web Portal by selecting Options > Remote. You must check the box labeled “Enable Remote User”, then enter the phone number of the remote phone (for example, a cell phone or hotel phone number). SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 69: Deactivating Remote Phone Via Web Portal
Selective Call Forward is managed through a menu of commands activated by pressing digits on the phone keypad. The commands are: • 1 - Enable/disable feature • 2 - Enter the forward (destination) number • 3 - ID (forward destination number) VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 70: Enabling/Disabling Selective Call Forward
Enter the forwarding number followed by the # key Press # to save the entry (add it to your list), or press * to cancel the entry, Select another menu item or hang up. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 71: Identifying The Forwarding Destination Number
Press *63 or *83. A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices. Press 5 to list telephone numbers of members who will be forwarded. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 72: Deleting Forwarded Phone Numbers
Enter the number with no spaces, dashes or special characters, followed by the # key. Press # to save the entry (delete it from your list), or press * to cancel the entry, Select another menu item or hang up. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 73: Speaker
VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 74: Speed Dial
Table 1: Feature Matrix Feature Name Enable Disable Abbreviated Dial - Program Abbreviated Dial - Enable *3+code Anonymous Call Rejection SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 75: Transfer
Transfer” on page 20 and “One-Touch Transfer” on page 50. Tell the calling party you will transfer the call, then press the “Trnsfr” soft key. The call is placed on hold and you hear a dial tone. VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 76 Press the line button which has the held call to cancel the transfer and return to the holding party, or • Hang up and let the call transfer to the called party’s voice mail. SwissVoice Telephone User Guide VocalData Telephone Features 621-00000106...
Page 77 VocalData Telephone Features SwissVoice Telephone User Guide 621-00000106...
Page 78: Voice Mail Features
The F4 (Voice Mail) key on the SwissVoice telephone flashes red when new or unsaved voice messages are stored in your mailbox.
Page 79: Menus And Commands
Exit the voice mail system Table 3: Voicemail Message Controls Feature Before Mail After Mail During Mail Message Message Message Replay from start Skip Forward Reply Dial Back Originator Delete Save Fast Forward Voice Mail Features SwissVoice Telephone User Guide 621-00000106...
Page 80 Message Rewind Pause/Unpause Play Skip to the End Skip to Previous Menu Options NOTE: If you are listening to the introductory message and you press *, you will exit from voice mail. SwissVoice Telephone User Guide Voice Mail Features 621-00000106...
Page 81 Play inbox messages Compose a message Play saved messages Playback personal greetings Record personal greetings Access personal distribution groups Change password Hear or change custom operator number (Not supported for stand-alone mailboxes) Voice Mail Features SwissVoice Telephone User Guide 621-00000106...
Page 82 Skip to the beginning Skip to the end Message Handling Message Control Menu * (star) Return to Alternate Voice Mail Top Menu Next message Skip ahead Play again Forward Delete Reply Save SwissVoice Telephone User Guide Voice Mail Features 621-00000106...
Page 83: Accessing Your Voice Mail
Dial 555 (or the code provided by your system administrator). You hear a welcome greeting and are prompted to enter your extension number. Enter your extension number. You are prompted to enter your password. Voice Mail Features SwissVoice Telephone User Guide 621-00000106...
Page 84: From Any Outside Touchtone Phone
NOTE: Pressing the * key from the main voice mail menu will send you to the main auto-attendant menu. You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant. SwissVoice Telephone User Guide Voice Mail Features 621-00000106...
Page 85: From The Email Program On Your Pc
Also remember to check the volume level on your speakers before playing any voice mail messages. Using Controls While Playing Messages The system provides you with the following message control options: Voice Mail Features SwissVoice Telephone User Guide 621-00000106...
Page 86: Rewind/Fast Forward
You first enter the extensions and distribution group numbers of the recipients and then record and send your message. Compose and Send a Message Press the Voice Mail button. SwissVoice Telephone User Guide Voice Mail Features 621-00000106...
Page 87: Marking A Message As Urgent
Marking a Message as Urgent To mark a message as urgent, which places it in the recipient(s) mailbox before any regular messages, follow these steps: Record a message. Press #. Voice Mail Features SwissVoice Telephone User Guide 621-00000106...
Page 88: Changing Your Password
Otherwise listen to your messages and then follow the above steps. Skipping the Mail Menu to Hear Messages To immediately begin listening to voice mail, press # during the voice mail menu announcement. SwissVoice Telephone User Guide Voice Mail Features 621-00000106...
Page 89: Returning To The Auto Attendant Or Operator
You should hear an announcement that your custom operator is a phone number you previously programmed or the default selection. NOTE: If a custom operator is not available, you will hear a message to that effect. Voice Mail Features SwissVoice Telephone User Guide 621-00000106...
Page 90: Replaying A Message
To save a voice mail message, press 5. NOTE: When you save a voice mail message, the message is moved to the saved messages, and is unavailable until you exit and re-enter voice mail. SwissVoice Telephone User Guide Voice Mail Features 621-00000106...
Page 91: Skipping To The Next Message
NOTE: To forward the voice mail immediately without an introductory message, press # immediately after the prompt. b. Press # to accept the message. Choose one of the following options to finish forwarding: • Press 1 to forward the message. Voice Mail Features SwissVoice Telephone User Guide 621-00000106...
Page 92: Replying To A Message
Press * to cancel the reply and re-record. You hear the message options again. Dialing Back a Caller To dial a caller who left a message (if Caller ID information is available): Press 3. SwissVoice Telephone User Guide Voice Mail Features 621-00000106...
Page 93: Sending A Message Directly To An Extension
“zero out” calls. To record a personalized greeting, press 5 from the main voice mail menu. Choose the greeting you want to record by pressing the corresponding digit key. Voice Mail Features SwissVoice Telephone User Guide 621-00000106...
Page 94: Listening To Your Greetings
• E-mail pagers can accept text-only e-mail messages. You may choose to be alerted: • Each time you receive any voice message. • Only when you receive a message marked as urgent. SwissVoice Telephone User Guide Voice Mail Features 621-00000106...
Page 95: What You Receive On Your Pager/Cell Phone
Voice messaging distribution groups can be created as either personal or corporate groups. Up to 20 personal groups can be created by individuals for their own use while up to 70 corporate groups can be created. Voice Mail Features SwissVoice Telephone User Guide 621-00000106...
Page 96: Available Options
If the voicemail account is corporate, then allowed range is 10-79. • If the voicemail account is personal, then the allowed range is 80-99. Press # to confirm or * to cancel. SwissVoice Telephone User Guide Voice Mail Features 621-00000106...
Page 97: Editing Or Modifying A Group
List all members - press 1 • Add a member - press 2 • Delete a member - press 3 • Play the group name - press 4 • Change the name - press 5 Voice Mail Features SwissVoice Telephone User Guide 621-00000106...
Page 98: List All Members
“The member already exists in this group, please try again.” • If you press *, you will be asked to reenter the extension number to add. Delete a member: If you pressed 3 to delete a member, do the following: SwissVoice Telephone User Guide Voice Mail Features 621-00000106...
Page 99: Play The Name Of The Group
Record the new name for the group. Press or click the # sign. NOTE: To delete group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Voice Mail Features SwissVoice Telephone User Guide 621-00000106...
Page 100: Deleting A Group
• the group name • If there is no recording for the group name, you will hear “Unknown”. • The corporate group 10 will always be named as “Everyone”. SwissVoice Telephone User Guide Voice Mail Features 621-00000106...
Page 101: Exiting The Voice Mail System
NOTE: To list all group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Exiting the Voice Mail System To exit the voice mail system, simply hang up. Voice Mail Features SwissVoice Telephone User Guide 621-00000106...
Page 102: Set Up Outlook For Tapi
This example uses Outlook, but other TAPI-enabled programs will be similar. The application documentation or online help should have information on making calls using the TAPI functionality. To place a call from Outlook, use the following steps: SwissVoice Telephone User Guide Set Up Outlook for TAPI 621-00000106...
Page 103 Start Outlook (if not already running). Click the Contacts icon to switch to the Contacts listing. Right click on the contact you wish to call to bring up the Actions pop-up menu. Set Up Outlook for TAPI SwissVoice Telephone User Guide 621-00000106...
Page 104 Minimize the New Call dialog box or, if you need to close the dialog box, pick up the handset. Picking up the handset moves control of the call to the physical phone from the computer under Outlook and TAPI. SwissVoice Telephone User Guide Set Up Outlook for TAPI 621-00000106...
Page 105: Installing The Tapi Support Software
NOTE: The IP address shown in the location notice will be the IP address of the web server the Web Portal is connected to. Set Up Outlook for TAPI SwissVoice Telephone User Guide 621-00000106...
Page 106 Find the TAPI.EXE file (shown here on the PC desktop) and double click it to run the install program. SwissVoice Telephone User Guide Set Up Outlook for TAPI 621-00000106...
Page 107 10. The Installing dialog box shows the progress of the installation. NOTE: Do click Cancel or the close icon when the VocalData VOISS dialog box appears. You will be returning to this dialog box after completing two steps. Set Up Outlook for TAPI SwissVoice Telephone User Guide 621-00000106...
Page 108 VocalData Server IP Address 1 and 2 fields. b. Click Add to add your telephone number (the one that will be used with the TAPI-enabled program [such as Outlook]). SwissVoice Telephone User Guide Set Up Outlook for TAPI 621-00000106...
Page 109 15. Click Finish in the Installation Complete dialog box to complete the TAPI program installation. NOTE: Before you can dial from the TAPI-enabled program, you must and to use the PressOne telephone line. Set Up Outlook for TAPI SwissVoice Telephone User Guide 621-00000106...
Page 110: Configuring Windows For Tapi
Click Start, Settings and Control Panel to open the Control panel window. Double click Phone and Modem Options (circled). Click Edit (circled) in the Phone and Modem Options dialog box. SwissVoice Telephone User Guide Set Up Outlook for TAPI 621-00000106...
Page 111 (see arrows). c. Set the outside access digits in the Dialing Rules section to the digit that must be dialed to make an outside call (circled). Set Up Outlook for TAPI SwissVoice Telephone User Guide 621-00000106...
Page 112 Click Apply. SwissVoice Telephone User Guide Set Up Outlook for TAPI 621-00000106...
Page 113 Enter the three-digit area code in the Area Code field for each area code where you have special rules that need to apply - such as dialing all 10 digits within your area code or having Set Up Outlook for TAPI SwissVoice Telephone User Guide 621-00000106...
Page 114 1 before making calls to any of those three area codes. As a result, the information in the Edit Area Code Rule box for 214 is set as follows: SwissVoice Telephone User Guide Set Up Outlook for TAPI 621-00000106...
Page 115 Phone and Modem Options dialog box. 10. Click the Advanced tab to see the list of available telephone providers. Set Up Outlook for TAPI SwissVoice Telephone User Guide 621-00000106...
Page 116 11. If you completed the VocalData VOISS setup as part of the TAPI install from Web Portal you should see the VocalData VOISS Telephone Service Provider (circled) and can skip to “Application Configuration for Using TAPI” on page 160. SwissVoice Telephone User Guide Set Up Outlook for TAPI 621-00000106...
Page 117 12. If you did not complete the VocalData VOISS setup as part of the TAPI install from Web Portal, click Add to open the Add Provider dialog box. 13. Select VocalData VOISS Telephony Service Provider and click Add. Set Up Outlook for TAPI SwissVoice Telephone User Guide 621-00000106...
Page 118 PressOne Server IP Address 1 and 2 fields. b. Click Add to add your telephone number (the one that will be used with the TAPI-enabled program [such as Outlook]). SwissVoice Telephone User Guide Set Up Outlook for TAPI 621-00000106...
Page 119 15. Enter your telephone number and password and click OK. Set Up Outlook for TAPI SwissVoice Telephone User Guide 621-00000106...
Page 120 TAPI-enabled program must be configured to use the VocalData line for dialing. For information on configuring the program to use the PressOne telephone line for dialing, go to“Application Configuration for Using TAPI” on page 160.. SwissVoice Telephone User Guide Set Up Outlook for TAPI 621-00000106...
Page 121: Configuring Outlook To Use Tapi
If not already running, start Outlook (or the TAPI-enabled application). Click the Contacts icon to switch to the Contacts listing. Right click any contact to bring up the Actions pop-up menu. Set Up Outlook for TAPI SwissVoice Telephone User Guide 621-00000106...
Page 122 Click Dialing Options to open the Dialing Options dialog box. Click on the drop-down menu in the Connect using line field and scroll down any entries until you find your telephone number (circled). SwissVoice Telephone User Guide Set Up Outlook for TAPI 621-00000106...
Page 123 New Call dialog box. You may call this contact or close the New Call dialog box. Outlook (or your TAPI-enabled application) is now configured to place calls using your PressOne telephone number. Set Up Outlook for TAPI SwissVoice Telephone User Guide 621-00000106...
Page 124 Call Return Listening to Music on Hold Call Trace Ringer Patterns Call Waiting Troubleshooting Speakerphone Answering the Second Call Using the Loudspeaker Switch Between Calls Billing Codes Caller ID Block Phone Feature Buttons Calling Star Codes SwissVoice Telephone User Guide 621-00000106...
Page 125 Phone Feature Buttons Star Codes Handsfree answering Distinctive Ring How to answer Distribution Groups Hands-Free Calling with Loudspeaker Add Members Change Name Hold Creating Hold-on Queuing Delete Members How to Deleting Answer a Second Call SwissVoice Telephone User Guide 621-00000106...
Page 126 Using TAPI to Make Calls Dialing in Too Early Dropping a Conference Call Entering an Incorrect ID Pager Notification Extending the Conference Duration Information Received Park Join Phone Feature Buttons List of Password Modify (Edit) Voice Mail, Changing SwissVoice Telephone User Guide 621-00000106...
Page 127: Web Portal Support For Remote
Replaying a Voice Mail Message Call Block (Selective Call Rejection) Replying to Voice Mail Messages Resume soft key Call Forward (All Calls) Ringer Patterns Call Forward (Busy) Distinctive Ring Call Forward (No Answer) External Ring Call Return SwissVoice Telephone User Guide 621-00000106...
Page 128 Group Speed Dial Call Back Queuing Hold Call Block Hold-on Queuing Add Members Hunt Groups Add Number of Last Call Intercom Delete Members Meet-Me Conference Disable Adding More Ports to an Active Enable Meet-Me Conference SwissVoice Telephone User Guide 621-00000106...
Page 129 Group Canceling Remote Forwarding Deleting a Message Setting Changing Remote Deleting Voice Mail Distribution Forwarding Group Selective Call Forward Dialing Back a Caller Add Forwarded Numbers Editing Voice Mail Distribution Group Delete Forwarded Numbers Disable SwissVoice Telephone User Guide 621-00000106...
Page 130 Skipping the Mail Menu Skipping to the Next Message Voice Mail Distribution Group Listing Zero Out to Operator Voice Mailbox Greetings Recording Personalized Volume adjustment Volume Keys Windows Configuring for TAPI Zero Out to Operator SwissVoice Telephone User Guide 621-00000106...
Page 131 SwissVoice Telephone User Guide 621-00000106...

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Ip10/s series

Swissvoice IP 10 User Manual

1 Your Swissvoice Telephone

2 Basic Phone Features

3 Pressone Telephone Features

4 Voice Mail Features

5 Set up Outlook for TAPI

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