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Swissvoice IP 15 User Manual

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IP 15 - IP 20
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Summary of Contents for Swissvoice IP 15

  • Page 1 IP 15 - IP 20 User guide Corded IP phones...

  • Page 2: About Swissvoice Ip Phones

    About Swissvoice IP phones This user manual is dedicated for both Swissvoice IP15 and IP20 IP phones. Swissvoice IP phones bring a broad array of telephony services and advanced IP features. The following table points out the differences between the IP20 and the IP15. Other features described in this manual are common to both models.

  • Page 3: Table Of Contents

    Contents About Swissvoice IP phones ............... Operation and display elements ............Safety advice .................... The menu system ................... Telephoning ....................Incoming calls ..................During a conversation ................Using the extended-feature functions ..........Telephone configuration ................ Factory settings ..................Setting the display language ...............

  • Page 4: Operation And Display Elements

    Operation and display elements Display Attention LED Top: information Flashing: incoming call Bottom: functions, symbols Lit: notification available (e.g. new voice mail) Function key Activates allocated Menu key MENU function Menu access key Short: scrolls through menu Long: configuration mode (settings) Adjusts volume Keyboard Scrolls in a list...
  • Page 5 Operation and display elements Loudspeaker Redial key Call numbers last dialled Correction key Deletes the last character End key In a call: Label terminates connection and opens a new line Hook switch In configuration and navigation mode: - short click: back to upper menu, Hands-free microphone - long click: back to idle text.

  • Page 6: Safety Advice

    Avoid locations where your telephone is exposed to aggressive liquids or vapours/steam. Avoid locations in the immediate vicinity of hi-fi and video equipment, domestic appliances, monitors, and electric motors (influence of electromagnetic fields). If your Swissvoice IP telephone is connected to a PC, the monitor may cause electromagnetic interferences.

  • Page 7: The Menu System

    The menu system Introduction The smart high-tech menu system makes your telephone very simple to operate. The MENU key allows you to find the different menus and menu items with ease. Use it as follows: If you wish to activate one of the functions on the lower display line (for example, "Call"...
  • Page 8 The menu system The menu tree Pickup MENU Phonebook Search Common Private Scroll Common Private Memory keys Change Delete Functions Call forward Permanent On busy No reply Rings Call waiting DoNotDisturb User settings Display Time zone Date Time Idle text User name Contrast External number...

  • Page 9: Telephoning

    Telephoning Swissvoice IP15 and Swissvoice IP20 allow you to directly dial in DTMF mode (tone dialling), giving you all the comfort of advanced services where the use of the * and # keys is necessary. This chapter describes the available dialling methods:...
  • Page 10 Telephoning Dialling by name There are two options: Using the Dialling key Press the ABC key. Enter the first letters of the name. Enter more letters until the telephone finds one or more names in the "Phonebook". Example: To call Sarah Jones "Jones": Press key once, key three times, key...
  • Page 11 Telephoning Scroll displayed information with the navigation keys to select the desired name. Call Press OK under "Call" to confirm the number, lift the receiver, press the Loudspeaker key. Dialling using memory keys Press the desired number key during 2 seconds. Call Press OK under "Call"...
  • Page 12 Telephoning Dialling using the call list Your telephone automatically stores the names and numbers of the last 30 answered and the last 30 unanswered calls in the call list. An "i" in the lower right hand corner indicates new calls. You can check these names and numbers and use this list to call back the corresponding contacts.

  • Page 13: Incoming Calls

    Incoming calls Display of caller’s name When someone calls you, the number or the name is received and displayed (CLIP). The name appears in the display if this number is stored with the name in the "Phonebook" or in the memory keys. Note: This is software and call agent dependent.

  • Page 14: During A Conversation

    During a conversation Swissvoice IP15 and Swissvoice IP20 allow you to directly dial in DTMF mode (tone dialling), giving you all the comfort of advanced services where the use of the * and # keys is necessary. Listening options There are two possibilities:...
  • Page 15 During a conversation Microphone off If you wish to talk to someone in the room without the calling party hearing, press the Mute key. To switch the microphone on again press the Mute key. 02C110500C - web...

  • Page 16: Using The Extended-Feature Functions

    Using the extended-feature functions Beyond basic telephony functions, Swissvoice IP telephones support the following call-handling options. The use of these functions is dependent on their availability on the call agent. The way the functions described thereafter work may vary from call agent to call agent. This list is not exhaustive.
  • Page 17 Using the extended-feature functions Enquiry call You (B) are conversing with one party (A) and wish to make a brief call to another party (C) while holding the existing connection (AB). Enquiry call Press OK under "Enquiry call". Enter the number for the enquiry party (C). Hint: During an enquiry call, you can: switch back and forth between the parties (Brokering), cancel the enquiry call,...

  • Page 18: Holding A Call

    Using the extended-feature functions Transferring the call After initiating an enquiry call, you wish to connect the two call partners. Replace the receiver. The connection is done. Conference After initiating an enquiry call, you wish to set up a conference including your original call partner.

  • Page 19: Forwarding A Call

    Using the extended-feature functions Forwarding a call Besides the terminal mobility option, you can divert all incoming calls to another subscriber, to your Voice Mail or to the switchboard operator. Press the MENU key until "Functions" is displayed. MENU Functions Press OK under "Functions".

  • Page 20: Do Not Disturb

    Select "On" or "Off" with the Function key and confirm with OK. Voice mail Your Swissvoice IP telephones give you notification messages from any centralized voice mail system and allow you to consult your messages easily. If you have new messages, an "i" will appear on the bottom right of the screen and the LED will be permanently lit.

  • Page 21: Telephone Configuration

    “The menu system” at the beginning of these operating instructions. The receiver While configuring your Swissvoice IP telephone, it is advisable to keep the receiver on hook. If you lift the handset during configuration, the configuration sequence will be interrupted. If you accept a call while you are configuring, you will return to the configuration once your call is over.

  • Page 22: Factory Settings

    Factory settings Factory settings are default settings which were set during production. To reset these factory settings, please see chapter "Reset", page 27. User settings User password 0000 External ringing melody External ringing volume External ringing rate Internal ringing melody Internal ringing volume Internal ringing rate Language...

  • Page 23: Setting The Display Language

    Setting the display language <long> <repeat> Press the MENU key long. Press the MENU key repeatedly until "*Language" appears. MENU MENU Note: If the display is in a foreign language, look for a word beginning with "*". *Language Press OK under "*Language". Select the required language by scrolling with the navigation keys.

  • Page 24: User Settings

    User settings Depending on your needs, you may want to personalize some features available on your Swissvoice IP telephone: Timezone Press the MENU key long to enter the configuration mode. <long> <repeat> Display Press the MENU key repeatedly until "Display" appears. Press...
  • Page 25 User settings Time and time format Press the MENU key long to enter the configuration mode. Press <long> <repeat> Display the MENU key repeatedly until "Display" appears. Press OK MENU MENU under "Display". Time Press OK under "Time". Select your preferred time format with the navigation keys (for example, "AM/PM"...

  • Page 26: Adjusting The Contrast

    Proceed likewise for the Rate and for the Volume. Headset Swissvoice IP telephones give you the possibility to connect and use a headset instead of the handset. To enjoy this feature, you need to first parameter the correct setting for a headset use.
  • Page 27 User settings Password Password To change the password, press OK under Password. Enter the old password (by default: "0000") and confirm with Enter the new password a first time and confirm with OK. Enter the new password again and confirm with OK to save the new password.

  • Page 28: Admin Settings

    Admin settings The following elements can be configured by the administrator : DHCP use Telephone IP address and subnet mask DNS server Gateway IP address VLAN Call agent IP address and port number Tone table Password Each parameter can be configured locally or through the web server. With the latter, when there is no DHCP server, the telephone’s and the gateway’s IP address must first be configured locally on the telephone.
  • Page 29 Admin settings DHCP By default, the DHCP is activated. If a DHCP server is available on the network, the telephone's IP address will be automatically attributed). <repeat> Change Press the MENU key repeatedly until "TCP / IP" appears. Press MENU OK under "Change".

  • Page 30: Subnet Mask

    Admin settings Subnet mask <repeat> Change Press the MENU key repeatedly until "TCP / IP" appears. Press OK under"Change". MENU <repeat> Press the MENU key repeatedly until "Subnet mask" appears. MENU Change To change the subnet mask, press OK under "Change". Editable segments will be displayed.

  • Page 31: Gateway Ip Address

    Admin settings Gateway IP address <repeat> Change Press the MENU key repeatedly until "TCP / IP" appears. Press OK under "Change". MENU <repeat> Press the MENU key repeatedly until "GW IP address" appears. MENU Change To change the Gateway IP Address, press OK under "Change". 192.209.168.000 Enter the correct Gateway IP Address.
  • Page 32 Admin settings <repeat> Change Press the MENU key repeatedly until "QoS" appears. Press OK MENU under "Change". <repeat> Press the MENU key repeatedly until "TOS" appears. MENU Change To change the TOS setting, press OK under "Change". Choose the correct setting with the Function key. Confirm with OK.
  • Page 33 Note: If you do not know the call agent port number, please contact the System Manager. Tone table Depending on where you live (Europe or United States), you will need to select the adequate tone table for your Swissvoice telephone. <repeat> Press the MENU key repeatedly until "Tone table" appears.
  • Page 34 Admin settings Password <repeat> Press the MENU key repeatedly until "Password" appears. MENU Password To change the password, press OK under Password. Enter the old password (by default: "0000") and confirm with OK. Enter the new password a first time and confirm with OK. Enter the new password again and confirm with OK to save the new password.

  • Page 35: Phonebook And Memory Keys

    Phonebook and memory keys Swissvoice IP telephones can store up to 400 names and numbers in the common directory as well as 100 in the private directory. The "Phonebook" is your own private electronic directory. Press MENU repeatedly until "Phonebook" appears.

  • Page 36: Memory Keys

    Phonebook and memory keys Modify an entry in the phonebook Search for the entry you want to modify (see p. 35). Change Press MENU and select "Change" with OK. MENU You can overwrite the text entry. Confirm the new text entry with OK. You can overwrite the number.

  • Page 37: Configuration Through A Web Browser

    The administrator has special priviledges to configure and modify technical parameters of the Swissvoice IP telephones. All items are protected by a login and a password (by default: admin / admin). Using a web browser is the most convenient way to import, export and manage any user’s phonebook, as well as the network’s common phonebook.

  • Page 38: User Settings

    Configuration through a web browser User settings You have the possibility to configure most local parameters of your Swissvoice IP telephone through a web browser. All items are protected by a login and a password (by default: user / user).

  • Page 39: Installation

    Installation Package contents LAN Cable Terminal Handset Handset connecting Label sheet Power supply (if your Swissvoice IP telephone cable is not LAN-powered) User Manual IP15 IP20 http://www.swissvoice.net/support/user_manuals (English) http://www.swissvoice.net/support/user_manuals/index_fr.html (Français) http://www.swissvoice.net/support/user_manuals/index_de.html (Deutsch) 02P148700A It is also possible to connect a PC to the PC-switch of the telephone, if your telephone has one.
  • Page 40 . "Booting..." is displayed during approximatively 30 seconds. The time and date are then displayed (default idle text). You may link a PC to your Swissvoice IP telephone by following the same process, by inserting the RJ45 connector into the socket displayed "PC"...

  • Page 41: Troubleshooting

    Troubleshooting The LED blinks slowly. There is no dialling tone: The telephone is not correctly connected to the LAN. Check the connecting cable at both ends. The call agent IP address is not configured in the telephone. See " Admin settings " for more details The call agent is out of order.

  • Page 42: Further Information

    FCC part 15 class A (electromagnetic compatibility), International Safe Transit Association (packaging). Declaration of conformity Swissvoice IP telephones meet the requirements of EC directive 99/5/CE R&TTE. They are compliant with the following standard and recommendations: "Electromagnetic compatibility" directive 89/336/CEE. "Low voltage" directive 73/23/CEE.

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