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Appendix: Troubleshooting
Appendix: Troubleshooting
A.1 Problems/Solutions
Problem: The device driver has been installed, but the USB to HD Pro is not
working.
Possible Solutions:
1. Make sure you restart your computer after the driver installation.
2. Check that all the connectors are plugged in correctly.
3. Make sure the USB port that you are using is USB 2.0.
4. Check that the additional monitor is connected correctly and the power is on.
5. Make sure that you are using Windows XP or Vista (32-bit) operating systems.
6. Try a different USB 2.0 device or computer.
Problem: The DVD player is not working when moved over to the extended
display.
Possible Solution: Try to open the program in the additional display first before
playing the DVD.
Problem: The mouse doesn't move past the right side of the screen as it should on
an extended desktop.
Possible Solution: Check the display settings and make sure that your display
number 2 is on the right side of display number 1.
A.2 Contacting Black Box
If you determine that your USB to HD Pro is malfunctioning, do not attempt to alter
or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical
Support at 724-746-5500 or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
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724-746-5500 | blackbox.com
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