Customer Service - Kestrel 4000 Instruction Manual

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CUSTOMER SERVICE

Kestrel Pocket Weather Meters Warranty
NK does not believe in "disposable electronics. " We know that Kestrel Meters don't typically lead pampered
lives, and we design them for years of performance in tough conditions. Every Kestrel Meter is designed and
manufactured at NK's facility in Boothwyn, Pennsylvania, USA. We guarantee every Kestrel Pocket Weather
Meter to be free of defects in materials and workmanship for a period of FIVE YEARS from your date of
purchase. We will repair or replace any defective product or part when notified within the warranty period,
and will return the product via domestic ground shipping at no charge. Additionally, each Kestrel Meter has
a 30-day money back guarantee.
The following issues do not result from a manufacturing defect and are not covered under this warranty:
damage due to improper use or neglect (including corrosion), impact damage, modifications or
attempted repairs by someone other than an authorized NK repair agent, impeller failure not caused by a
manufacturing defect, normal wear from use of the product, failed batteries, and re-calibration beyond 30
days from your date of purchase.
Your warranty period will be measured from your date of purchase. The best way to ensure full warranty
coverage is to REGISTER your NK product promptly on our website: www.kestrelweather.com. We keep your
registration information strictly confidential and do not sell it, share it, or use it for anything but product-
related information bulletins (which you may decline receiving). If you do not register and cannot provide
proof of purchase, your warranty period will be measured from our date of manufacture, determined by
serial number.
We request that you contact NK if you feel your product is not working properly. We can often solve product
issues by phone or e-mail, saving you the time and expense of returning the unit. If we require the product
to be returned, we will issue a Return Authorization to expedite the handling of your warranty claim.
The Kestrel 4000 is covered by the following US patents: 5,783,753, 5,939,645, 6,257,074, and 7,059,170.