Troubleshooting - Blackberry 6750 Quick Start Manual

Unless you specify otherwise, your BlackBerry Wireless Handheld sends replies
that you compose on the handheld from the same service book that received the
original message.

Troubleshooting

The following sections contain tips you can use if you are having trouble with your
BlackBerry handheld or BlackBerry Web Client.
Messages are not being sent or received
If your BlackBerry Wireless Handheld is not receiving messages, verify that you are in
an area of wireless coverage. Refer to the Handheld User Guide for descriptions of the
network status icons and wireless coverage indicators on the handheld. If you are in an
area of wireless coverage and your handheld is inactive, you can request the BlackBerry
Web Client service book to be resent to your handheld.
1. On the menu bar, click Profile. The Profile page appears.
2. Click Send Service Book. Your handheld will receive a new service book that
enables you to resume sending and receiving email. If you are still experiencing
problems call MTS Mobility customer support at 204 225-5687 (CALLMTS).
Note: If you load new applications onto your handheld using the Desktop Software, you
may have to resend the service book to your handheld using BlackBerry Web Client. If
you are not receiving messages sent to your email addresses, verify that you have not
exceeded your storage space quota in your email account. If you have, new messages
may not be delivered to your account.
Recovering your password
If you forget your password, retrieve it by answering your Secret Question. On the
BlackBerry Web Client login page, click Forgot your password? and provide your user
ID. If you successfully answer your Secret Question, a new temporary password is sent
to your handheld in an email. You should change your password the next time that you
log in to BlackBerry Web Client.
12
If you are not in an area of wireless coverage and cannot receive the temporary
password on your handheld, contact your service provider for additional assistance. You
can find your service provider's contact information by clicking Require assistance? on
the BlackBerry Web Client login page, or Obtaining additional assistance on the
BlackBerry Web Client Online Help introduction page.
Logging in to BlackBerry Web Client
The following components are required to log in to BlackBerry Web Client:
Internet Explorer 5.01, 5.5, 6.0 (or higher patches) or Netscape Communicator
4.08, 4.58 (or higher patches) with JavaScript enabled.
Windows 95/98/ME/NT4/2000/XP or Macintosh OS 9.0 or 10.0.