HP Stream 8 Tablet Maintenance And Service Manual
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HP Stream 8 Tablet Maintenance And Service Manual

HP Stream 8 Tablet Maintenance And Service Manual

58 series; 59 series
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HP Stream 8 Tablet (model numbers
58xx and 59xx)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Stream 8 Tablet

  • Page 1 HP Stream 8 Tablet (model numbers 58xx and 59xx) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 3 3 Illustrated parts catalog ..........................5 Locating the model number, product number, and serial number ..............5 Tablet major components ............................. 6 Miscellaneous parts ............................... 7 Sequential part number listing ..........................
  • Page 6 6 Using HP PC Hardware Diagnostics (UEFI) ...................... 36 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............36 7 Specifications ............................. 37 8 Backup and recovery ............................ 38 Backing up your information ..........................38 Performing a system recovery ..........................38 Changing the boot device order ......................

  • Page 7: Product Description

    Product description Category Description Product Name HP Stream 8 Tablet model number 59xx (3G compatible) HP Stream 8 Tablet model number 58xx (Wi-Fi compatible) Processor Intel® Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor soldered-on-circuit (SoC) Panel 8.0-in (1280×800), AntiGlare (AG), In panel switching (IPS), light-emitting diode (LED), multi-...
  • Page 8 Category Description Supports a 5-V/2-A AC adapter with DC plug and localized cable plug support Operating system Preinstalled: Microsoft Windows 8.1 Serviceability End user replaceable part: AC adapter and USB cable Chapter 1 Product description...

  • Page 9: External Component Identification

    External component identification...
  • Page 10 Item Description Item Description Rear-facing webcam Volume up button Micro USB 2.0 port Volume down button Audio-out (headphone)/Audio-in Micro SD Card Reader slot (microphone) jack Front-facing webcam Windows button Power button (10) Speakers (2) Chapter 2 External component identification...

  • Page 11: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the model number, product number, and serial number The tablet model number (1), product number (2), and serial number (3) are located on the tablet back cover.

  • Page 12: Tablet Major Components

    For use on HP Stream 8 Tablet 59xx models 796810-002 For use on HP Stream 8 Tablet 58xx models 796810-001 3G antenna board (for use only on HP Stream 8 Tablet 59xx models; includes double- 796813-001 sided adhesive) Battery, 4000-mAh, USB-charging (includes cable and double-sided adhesive)

  • Page 13: Miscellaneous Parts

    For use in the United Kingdom 747780-001 HP Stream 8 Tablet 59xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide-viewing angle, 5-point capacitive, auto-rotate (selectable), tempered-glass, backlit, TouchScreen display panel, an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, 3G connectivity, and the...
  • Page 14 For use in the United Kingdom 794636-031 HP Stream 8 Tablet 58xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide-viewing angle, 5-point capacitive, auto-rotate (selectable), tempered-glass, backlit, TouchScreen display panel, an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, Wi-Fi connectivity, and the...

  • Page 15: Sequential Part Number Listing

    5-V / 2-A AC adapter for use in India 794635-001 HP Stream 8 Tablet 58xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide- viewing angle, 5-point capacitive, auto-rotate (selectable), tempered-glass, backlit, TouchScreen display panel, an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, Wi-Fi connectivity, and the Microsoft...
  • Page 16 Windows 8.1 operating system for use in the United Kingdom 794636-041 HP Stream 8 Tablet 59xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide- viewing angle, 5-point capacitive, auto-rotate (selectable), tempered-glass, backlit, TouchScreen display panel, an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, 3G connectivity, and the Microsoft...
  • Page 17 Description 794636-261 HP Stream 8 Tablet 59xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide- viewing angle, 5-point capacitive, auto-rotate (selectable), tempered-glass, backlit, TouchScreen display panel, an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, 3G connectivity, and the Microsoft...
  • Page 18 System board equipped with an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, 3G connectivity, and the Microsoft Windows 8.1 operating system for use on HP Stream 8 Tablet 59xx models in Europe, the Middle East, and Africa...
  • Page 19 System board equipped with an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, 3G connectivity, and the Microsoft Windows 8.1 operating system for use on HP Stream 8 Tablet 59xx models in Asia Pacific countries and regions 796812-AA1 System board equipped with an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a...

  • Page 20: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screw driver ● Phillips P0 screw driver ● Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 21: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 22: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 23 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 24: Removal And Replacement Procedures

    Accessing these parts can damage the tablet and void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Tablet component replacement procedures There are as many as 13 screws that must be removed, replaced, and/or loosened when servicing the tablet.
  • Page 25 Remove the back cover (3). Reverse this procedure to install the back cover. Back cover...

  • Page 26: Middle Frame

    Middle frame Description Spare part number For use on HP Stream 8 Tablet 59xx models 796810-002 For use on HP Stream 8 Tablet 58xx models 796810-001 Before removing the middle frame, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 27: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through Windows before removing the battery.

  • Page 28: 3G Antenna Board

    Remove the battery (4). Reverse this procedure to install the battery. 3G antenna board NOTE: This section applies only to HP Stream 8 Tablet 59xx models. Description Spare part number 3G antenna board 796813-001 Before removing the 3G antenna board, follow these steps: Shut down the tablet.
  • Page 29 Disconnect the 3G antenna cables (1) from the system board 3G terminals. Release the 3G antenna cable from the retention clip (2) built into the display panel assembly. Remove the Phillips PM1.3×2.4 screw (3) that secures the 3G antenna board to the display panel assembly.

  • Page 30: Rear-Facing Webcam

    Rear-facing webcam Description Spare part number Rear-facing webcam (5.0-MP, auto-focus) 796815-001 Before removing the rear-facing webcam, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect all external devices connected to the tablet.
  • Page 31 Remove the rear-facing webcam bracket (3). The rear-facing webcam bracket is available using spare part number 796816-001. Remove the rear-facing webcam, bracket, and cable. Reverse this procedure to install the rear-facing webcam. Rear-facing webcam...

  • Page 32: Front-Facing Webcam

    Front-facing webcam Description Spare part number Front-facing webcam (2.0-MP, fixed-focus) 796814-001 Before removing the rear-facing webcam, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect all external devices connected to the tablet.

  • Page 33: Button Board

    Button board Description Spare part number Button board (includes cable, power button actuator, and volume button actuators) 800024-001 Before removing the button board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 34: Display Panel Cable

    Display panel cable Description Spare part number Display panel cable 796819-001 Before removing the display panel cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 35: Speakers

    Reverse this procedure to install the display panel cable. Speakers Description Spare part number Speakers (include left and right speakers and cables) 796818-001 Before removing the speakers, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 36: System Board

    For use on HP Stream 8 Tablet 59xx models in North America (includes 3G connectivity) 796812-001 For use on HP Stream 8 Tablet 59xx models in the People's Republic of China (includes 3G connectivity) 796812-AA1 For use on HP Stream 8 Tablet 58xx models in Asia Pacific countries and regions (includes Wi-...
  • Page 37 Before removing the system board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet. Disconnect all external devices from the tablet.
  • Page 38 Unsolder the red and black speaker cables (4) from the system board speaker contact points (see Front- facing webcam on page 26). Remove the two Phillips PM1.3×1.6 screws (1) that secure the system board to the display panel assembly. Chapter 5 Removal and replacement procedures...

  • Page 39: Wwan Antenna

    Remove the system board (2). Reverse this procedure to install the system board. WWAN antenna Description Spare part number WWAN antenna (includes cable, transceiver, and double-sided adhesive) 796823-001 Before removing the WWAN antenna, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 40: Wlan Antenna

    Detach the WWAN antenna transceiver from the display panel assembly. (The WWAN antenna transceiver is attached to the display panel assembly with double-sided adhesive.) Remove the WWAN antenna cable and transceiver. Reverse this procedure to install the WWAN antenna. WLAN antenna Description Spare part number WLAN antenna (includes cable, transceiver, and double-sided adhesive)
  • Page 41 Remove the WLAN antenna: Release the WLAN antenna cable from the retention clips (1) built into the display panel assembly. Detach the WLAN antenna transceiver (2) from the display panel assembly. (The WLAN antenna transceiver is attached to the display panel assembly with double-sided adhesive.) Remove the WLAN antenna cable and transceiver.

  • Page 42: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the tablet hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 43: Specifications

    8.2 in Width 12.4 cm 4.9 in Depth 0.9 cm 0.4 in Weight (HP Stream 8 Tablet 59xx model) 410 g 0.90 lb Weight (HP Stream 8 Tablet 58xx model) 405 g 0.89 lb Operating voltage and current 5 V dc @ 3A - 15W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

  • Page 44: Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your tablet.

  • Page 45: Changing The Boot Device Order

    Changing the boot device order To change the boot order so that you can boot from an external device: NOTE: An external flash drive is required to perform this procedure. If possible, back up all personal files. Shut down the tablet. Connect the external flash drive.

  • Page 46: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 2-conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased.
  • Page 47 Country/region Accredited agency Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States Requirements for specific countries and regions...

  • Page 48: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 49: Index

    Index Symbols/Numerics display panel cable middle frame 3G antenna board removal 28 removal 20 removal 22 spare part number 6, 13, 28 spare part numbers 6, 12, 20 spare part number 6, 13, 22 display panel, product description 1 model name 1 3G antenna cable, spare part number 13 electrostatic discharge 15...
  • Page 50 rear-facing webcam bracket removal 25 webcam spare part number 6, 13, 25 removal 24, 26 spare part numbers 6, 13, 24, Screw Kit, spare part number 9, 13 Windows button 4 SD Card Reader slot 4 wireless antenna sensor, product description 1 removal 33, 34 service considerations spare part numbers 7, 13, 33,...

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