Trouble Shooting - Prime Ultima20 User Manual

Trouble Shooting

Symptom S
● Can't turn on power
● There is no image on monitor
● Only INFO OSD is on
monitor
and no image
● There is Video Loss
message.
● Can't search with Client
Program. Program.
●Motion Detection doesn't
work
well
● There are differences
between Live screen and actual between Live screen and actual
condition during remote
monitoring
● Live doesn't work well in
remote monitoring
Checkpoint C
● Is DVR connected to power
supply cable?
● Are DVR and monitor turned
on?
● Are cables of DVR
connected?.
● Is camera turned on?
● Are cables of DVR and
monitor connected?
● Is NTSC/PAL setting normal?
● Is connection between DVR
and camera normal?
● Isn't another user using same
IP? IP?
● Isn't it too bright or too dark?
● Isn't camera installed too far
away?
.
● Is it set to True Color?
● Are PC specifications and
VGA Card specifications are
appropriate?
48
Trouble Shooting
Countermeasure C
● Connect power cable
● Turn on power.
● Connect DVR cable.
● Turn on camera.
● Connect cables of DVR and
monitor.
● Check whether NTSC/PAL
setting is SETUP properly
● Check whether DVR and
camera are connected properly
● Use it after another use
finishes using it. If another user
is searching DVR remotely with
same IP, you can not search. same IP, you can not search.
● Increase Motion Detection
sensitivity.
● Install camera closer.
● Since it buffers Live images,
there might be changes with
actual condition. (1~2 sec)
● Refer to recommended Client
PC specifications in 4-1
Installing
Client Program?