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Fujitsu Eternus DX60 S2 Maintenance Manual

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ETERNUS DX60 S2
Support and Maintenance
Support and Maintenance
ETERNUS DX60 S2
0
Copyright Fujitsu Technology Solutions, Release September 2011

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  Summary of Contents for Fujitsu Eternus DX60 S2

  • Page 1 ETERNUS DX60 S2 Support and Maintenance Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 2 Content  Maintenance Operations  Maintenance Utilities  Log and Dump Management  Maintenance Procedures  Replacement Procedures Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 3: Maintenance Operations

    Maintenance Operations  Device Status  Preventive Maintenance  Force Degrade and Force Reboot  Hot Reduction  Identify LED  RAID Group Status and Volume Status Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 4: Status - Device Status

    Status - Device Status  The Device Status menu offers various functionalities for the maintenance operations Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 5: Preventive Maintenance

    Preventive Maintenance  Device Status - Replace  Applicable to: CM, EXP, PSU, SFP, Disk Drive and SAS Cable Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 6: Force Degrade

    Force Degrade  Device Status - Force Disable  Applicable to: CM, EXP, PSU, SFP, Disk Drive and SAS Cable Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 7: Force Reboot

    Force Reboot  Device Status - Force Enable  Applicable to: CM, EXP, SFP and Disk Drive Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 8: Hot Reduction

    Hot Reduction  Device Status - Reduce Disk  Applicable to: Disk Drive Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 9: Identify Led

    Identify LED  Device Status - Turn ON Location LED  Applicable to: CE and DE Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 10 Status (1)  RAID Group Status Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 11 Status (2)  Volume Status Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 12: Maintenance Utilities

    Maintenance Utilities  Start / End Maintenance  Add/Remove Drive Enclosure  Add Controller Module  Delete Sense Data Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 13: Start / End Maintenance

    Start / End Maintenance  This function is necessary for the operations Preventive Maintenance, Expansion and Reduction  Start Maintenance stops remote failure reporting Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 14 Maintenance Utilities (1)  Hardware Maintenance - Add Drive Enclosure Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 15 Maintenance Utilities (2)  Hardware Maintenance - Remove Drive Enclosure Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 16 Maintenance Utilities (3)  Hardware Maintenance - Add Controller Module Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 17 Maintenance Utilities  Delete Sense Data Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 18: Log And Dump Management

    Log and Dump Management  Event Log  Export Panic Dump  Error Information  Export Log  Export Configuration  Get G-List Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 19 Log and Dump Management (1)  Log/Dump - Event Log Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 20 Log and Dump Management (2)  Log/Dump - Export Panic Dump Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 21 Log and Dump Management (3)  Log/Dump - Error Information Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 22 Log and Dump Management (4)  Log/Dump - Export Log Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 23 Log and Dump Management (5)  Log/Dump - Export Configuration Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 24 Log and Dump Management (6)  Log/Dump - Get G-List Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 25 Utilities  Shutdown/Restart System  Initialize System Disk  Cache Utilities  Recovery Utilities  Change Master CM  Diagnosis Utilities Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 26 Utilities (1)  Utilities - Shutdown/Restart System Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 27 Utilities (2)  Utilities - Initialize System Disk Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 28: Cache Utilities

    Cache Utilities (1)  Cache Utilities - Manage Pinned Data Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 29 Cache Utilities (2)  Cache Utilities - Force Write Back Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 30 Recovery Utilities (1)  Recovery Utilities - Apply Configuration Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 31 Recovery Utilities (2)  Recovery Utilities - Backup Configuration Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 32 Recovery Utilities (3)  Recovery Utilities - Reset Backup/Restore Fail Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 33 Recovery Utilities (4)  Recovery Utilities - Force Restore Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 34 Recovery Utilities (5)  Recovery Utilities - Reset Machine Down Recovery Fail Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 35 Recovery Utilities (6)  Recovery Utilities - Reboot All CM Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 36 Master CM / Slave CM (1)  Change Master CM Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 37 Master Master Slave Slave CM#0 CM#1 CM#0 CM#1 CM#0 CM#1 CM#0 CM#1 Link Down Switch/Hub Switch/Hub Switch/Hub Slave CM IP Address Select FST = Field Service Terminal Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 38 Utilities (1)  Diagnosis Utilities - Disk Diagnosis Disks being diagnosed Disk diagnosis completed Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 39 Utilities (2)  Diagnosis Utilities - RAID Group Diagnosis Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 40: Maintenance Procedures

    Maintenance Procedures  Maintenance and Status LEDs  Set System to Maintenance Mode Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 41: Eternus Maintenance Led

    Maintenance status can be seen from the LEDs and from the Web GUI  The General Status LED and the Fault LED on the front panel Controller Enclosure Drive Enclosure Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 42: Eternus Status Led

     Green LED indicates a normal, fully functional status  Steady orange indicates a fault • Part needs to be replaced Controller Module SAS Expander Power Supply Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 43: Set System To Maintenance Mode

    Preventive Maintenance, Expansion and Reduction  SCSI sense, SNMP report to server, email report and REMCS report are suppressed  Menu Device Status shows the Maintenance Mode Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 44: Replacement Procedures

     Start Hot Maintenance  Replacing a Component  Delete Statistic Sense Data  Collecting Internal Log  Change System Back Into Normal State  Log Off Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 45: Replacing A Component

    Replacing a Component (1)  Start Hot Maintenance  Select menu [Status] [Device Status]  Choose [Controller Enclosure] [Controller Module#1]  Check the status field of the CM#1 Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 46 Installing the replacement part • Please note that for a disk drive this status combined with automatically started Rebuild/Copyback indicates a successful replacement  Warning, Error • Installation has failed Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 47 Replacing a Component (3)  Verify that the status changes back to Normal Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 48 Replacing a Component (4)  Delete Statistic Sense Data  If there are no further defective components in the system after the replacement of a component, execute "Delete Sense Data" Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 49 Collecting Internal Log (1)  As a proof of the replacement operation, it is recommend to take the internal Log after completion of the maintenance Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 50 Collecting Internal Log (2)  In a case of a CM replacement, it is recommended to take the Panic Dump for analysis of the cause of failure Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 51: Set System Back To Normal Mode

    Set System Back to Normal Mode  Stop Maintenance Mode after the maintenance procedures are finished Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 52 Before logging off from the ETERNUS Web GUI, make sure that all components have a status Normal  Confirm Device Status, RAID Group Status and Volume Status from the Web GUI  System LED is green Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...
  • Page 53: Additional Reading

    Fujitsu Support Portal contains support related information  Link to Fujitsu Support Portal for Disc Storage  Please note that accessing the above links require a Fujitsu Partner user account Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...