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ETERNUS DX60 S2
Support and Maintenance
Support and Maintenance
ETERNUS DX60 S2
0
Copyright Fujitsu Technology Solutions, Release September 2011

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   Summary of Contents for Fujitsu Eternus DX60 S2

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    ETERNUS DX60 S2 Support and Maintenance Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Content  Maintenance Operations  Maintenance Utilities  Log and Dump Management  Maintenance Procedures  Replacement Procedures Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Maintenance Operations  Device Status  Preventive Maintenance  Force Degrade and Force Reboot  Hot Reduction  Identify LED  RAID Group Status and Volume Status Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Status - Device Status  The Device Status menu offers various functionalities for the maintenance operations Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Preventive Maintenance  Device Status - Replace  Applicable to: CM, EXP, PSU, SFP, Disk Drive and SAS Cable Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Force Degrade  Device Status - Force Disable  Applicable to: CM, EXP, PSU, SFP, Disk Drive and SAS Cable Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Force Reboot  Device Status - Force Enable  Applicable to: CM, EXP, SFP and Disk Drive Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Hot Reduction  Device Status - Reduce Disk  Applicable to: Disk Drive Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Identify LED  Device Status - Turn ON Location LED  Applicable to: CE and DE Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Status (1)  RAID Group Status Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Status (2)  Volume Status Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Maintenance Utilities  Start / End Maintenance  Add/Remove Drive Enclosure  Add Controller Module  Delete Sense Data Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Start / End Maintenance  This function is necessary for the operations Preventive Maintenance, Expansion and Reduction  Start Maintenance stops remote failure reporting Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Maintenance Utilities (1)  Hardware Maintenance - Add Drive Enclosure Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Maintenance Utilities (2)  Hardware Maintenance - Remove Drive Enclosure Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Maintenance Utilities (3)  Hardware Maintenance - Add Controller Module Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Maintenance Utilities  Delete Sense Data Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Log and Dump Management  Event Log  Export Panic Dump  Error Information  Export Log  Export Configuration  Get G-List Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Log and Dump Management (1)  Log/Dump - Event Log Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Log and Dump Management (2)  Log/Dump - Export Panic Dump Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Log and Dump Management (3)  Log/Dump - Error Information Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Log and Dump Management (4)  Log/Dump - Export Log Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Log and Dump Management (5)  Log/Dump - Export Configuration Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Log and Dump Management (6)  Log/Dump - Get G-List Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Utilities  Shutdown/Restart System  Initialize System Disk  Cache Utilities  Recovery Utilities  Change Master CM  Diagnosis Utilities Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Utilities (1)  Utilities - Shutdown/Restart System Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Utilities (2)  Utilities - Initialize System Disk Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Cache Utilities (1)  Cache Utilities - Manage Pinned Data Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Cache Utilities (2)  Cache Utilities - Force Write Back Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Recovery Utilities (1)  Recovery Utilities - Apply Configuration Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Recovery Utilities (2)  Recovery Utilities - Backup Configuration Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Recovery Utilities (3)  Recovery Utilities - Reset Backup/Restore Fail Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Recovery Utilities (4)  Recovery Utilities - Force Restore Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Recovery Utilities (5)  Recovery Utilities - Reset Machine Down Recovery Fail Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Recovery Utilities (6)  Recovery Utilities - Reboot All CM Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Master CM / Slave CM (1)  Change Master CM Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Master Master Slave Slave CM#0 CM#1 CM#0 CM#1 CM#0 CM#1 CM#0 CM#1 Link Down Switch/Hub Switch/Hub Switch/Hub Slave CM IP Address Select FST = Field Service Terminal Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Utilities (1)  Diagnosis Utilities - Disk Diagnosis Disks being diagnosed Disk diagnosis completed Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Utilities (2)  Diagnosis Utilities - RAID Group Diagnosis Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Maintenance Procedures  Maintenance and Status LEDs  Set System to Maintenance Mode Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Maintenance status can be seen from the LEDs and from the Web GUI  The General Status LED and the Fault LED on the front panel Controller Enclosure Drive Enclosure Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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     Green LED indicates a normal, fully functional status  Steady orange indicates a fault • Part needs to be replaced Controller Module SAS Expander Power Supply Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Preventive Maintenance, Expansion and Reduction  SCSI sense, SNMP report to server, email report and REMCS report are suppressed  Menu Device Status shows the Maintenance Mode Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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     Start Hot Maintenance  Replacing a Component  Delete Statistic Sense Data  Collecting Internal Log  Change System Back Into Normal State  Log Off Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Replacing a Component (1)  Start Hot Maintenance  Select menu [Status] [Device Status]  Choose [Controller Enclosure] [Controller Module#1]  Check the status field of the CM#1 Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Installing the replacement part • Please note that for a disk drive this status combined with automatically started Rebuild/Copyback indicates a successful replacement  Warning, Error • Installation has failed Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Replacing a Component (3)  Verify that the status changes back to Normal Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Replacing a Component (4)  Delete Statistic Sense Data  If there are no further defective components in the system after the replacement of a component, execute "Delete Sense Data" Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

  • Page 49

    Collecting Internal Log (1)  As a proof of the replacement operation, it is recommend to take the internal Log after completion of the maintenance Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Collecting Internal Log (2)  In a case of a CM replacement, it is recommended to take the Panic Dump for analysis of the cause of failure Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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    Set System Back to Normal Mode  Stop Maintenance Mode after the maintenance procedures are finished Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

  • Page 52

    Before logging off from the ETERNUS Web GUI, make sure that all components have a status Normal  Confirm Device Status, RAID Group Status and Volume Status from the Web GUI  System LED is green Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

  • Page 53

    Fujitsu Support Portal contains support related information  Link to Fujitsu Support Portal for Disc Storage  Please note that accessing the above links require a Fujitsu Partner user account Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011...

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