Troubleshooting for Other Fax Problems
Cannot send a fax.
Cannot receive a fax.
appear as split pages.
Check all line cord connections. Make sure the telephone line cord is
plugged into the telephone wall jack and the LINE jack of the machine.
If you subscribe to DSL, VoIP or MagicJack services, call your service
provider for connection instructions.
Make sure you pressed Fax and the machine is in Fax mode.
Print the Transmission Verification Report and check for an error.
Contact your administrator to check your Secure Function Lock
Ask the other party to check that the receiving machine has paper.
Make sure your machine has a dial tone by pressing Hook. If you hear
static or interference on your fax line, contact your local telephone
If you are using a telephone answering machine (External TAD
mode) on the same line as the Brother machine, make sure your
answering machine is set up correctly.
1. Plug the telephone line cord directly from the wall telephone jack to
your Brother machine's LINE jack.
2. Remove the protective cap from your Brother machine's EXT jack,
and then plug the telephone line cord from your answering machine
into the EXT jack.
3. Set your answering machine to answer within four rings.
If you are having problems receiving faxes or voice messages, set
your answering machine to answer within two or three rings.
4. Record the outgoing message on your answering machine.
• Record five seconds of silence at the beginning of your outgoing
• Limit your speaking to 20 seconds.
• End your outgoing message with your Fax Receive Code for
people sending manual faxes. For example: "After the beep,
leave a message or press *51 and Start to send a fax."
5. Set your answering machine to answer calls.
6. Set your Brother machine's Receive Mode to External TAD.
Make sure your Brother machine's Easy Receive feature is turned On.
Easy Receive allows you to receive a fax even if you answered the call
on an external or extension telephone.
Turn on Auto Reduction.