Warranty Service Policy - Motorola V551 Service Manual

Level 1 and 2 Service Manual

Warranty Service Policy

6809490A38-O
Conventions
Special characters and typefaces, listed and described below, are used in this
manual to emphasize certain types of information.
➧
Note: Emphasizes additional information pertinent to the subject
matter.
G
Caution: Emphasizes information about actions that may result in
equipment damage.
E
Warning: Emphasizes information about actions that may result in
personal injury.
Keys to be pressed are represented graphically. For example, instead of "Press
M
the Menu Key", you will see "Press
Information from a screen is shown in text as similar as possible to what
appears in the display. For example,
Information that you need to type is printed in boldface type
This product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non-warranty repairs are available at agreed fixed
repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very
early on after the date of sale, are to be returned to Manufacturing for root-cause
analysis, to guard against epidemic criteria. Manufacturing will bear the costs of
early life failure.
Product Support
Customer's original phone will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
High Technology Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.
September 28, 2004
M
".
ALERTS
ALERTS
or .
Introduction
5