I Am Not Receiving Messages - Blackberry Bold 9780 User Manual

User Guide

I am not receiving messages

Try the following actions:
• Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email set-up screen in the Set-up application,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the Set-up application, open the email set-up screen to
send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder, click
the Options icon. Click Advanced Options > Host Routing Table. Press the
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to
receive email from.
• If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi network or to log in to a VPN, reset your
device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn on or turn off data service or set roaming options, 202
Turn on or turn off a network connection, 14
Wireless coverage indicators, 200
Change, prioritise or delete an email filter, 70
Forward messages from a specific email folder to your device, 65
I am not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field is not set to Large. Large pictures use more memory than smaller pictures.
Related topics
Delete messages, 62
key > Register Now.
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