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RAM Truck 2500 2014 Warranty Information

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Ram Truck 2500/3500
W A R R A N T Y I N F O R M AT I O N
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Summary of Contents for RAM Truck 2500 2014

  • Page 1 2 0 1 4 Ram Truck 2500/3500 W A R R A N T Y I N F O R M AT I O N...
  • Page 2 IMPORTANT This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.

  • Page 3: Chrysler Group Llc

    WARRANTY COVERAGE AT A GLANCE WARRANTY COVERAGE AT A GLANCE DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 8 Yr/ 12, 000 24,000 36,000 50,000 Unlimited 50,000 100,000 70,000 80,000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: All Panels...

  • Page 4: Table Of Contents

    TABLE OF CONTENTS 1. Your Legal Rights Under These Limited 3.7 Total Loss, Salvage, Junk, or Scrap Vehicles Warranties Not Covered ......4 .
  • Page 5 TABLE OF CONTENTS 6. How to Get Warranty Service 8. Optional Service Contract ....26 ....37 6.1 Where to Take Your Vehicle .

  • Page 6: Your Legal Rights Under These Limited Warranties

    YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES 1. Your Legal Rights Under Some states do not allow limitations on how long an implied warranty lasts, so the above limitations These Limited Warranties may not apply to you. The warranties contained in this booklet are the only 1.1 Incidental and Consequential express warranties that Chrysler Group LLC ( Chrysler ) Damages Not Covered...

  • Page 7: What's Covered Under Chrysler Group Llc's Warranties

    WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2. What’s Covered Under repairs. These warranty repairs or adjustments — includ- ing all parts and labor connected with them — will be Chrysler Group LLC’s made by your dealer at no charge, using new or remanu- Warranties factured parts.
  • Page 8 The Roadside Assistance covers the cost of towing your company vehicle. vehicle to the nearest Chrysler, Dodge, Jeep, or Ram dealer if your vehicle becomes disabled as a result of a mechanical breakdown. If you choose to go to another dealership, you will be responsible for the cost if the extra distance exceeds 10 miles.
  • Page 9 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES F. When It Ends G. Registration and Operation Requirements The Basic Limited Warranty lasts for 36 months from the The Basic Limited Warranty covers your vehicle only if: date it begins or for 36,000 miles on the odometer, •...

  • Page 10: Corrosion Warranty

    WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.2 Corrosion Warranty H. If Your Vehicle Leaves the United States (We Include U.S. Possessions and Territories as A. Who Is Covered? Part of the United States for Warranty You are covered if you are a purchaser for use of the Purposes): vehicle.

  • Page 11: Restraint System Limited Warranty (Vehicles Sold And Registered In The State Of Kansas Only)

    WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES C. How Long It Lasts 2.3 Restraint System Limited Warranty The Corrosion Warranty starts when your Basic Limited (Vehicles sold and registered in the Warranty begins under 2.1(E). State of Kansas only) This warranty has two time-and-mileage limits: For vehicles sold and registered in the State of Kansas, •...

  • Page 12: Powertrain Limited Warranty

    Chrysler, You are covered by the Powertrain Limited Warranty if Dodge, Jeep or Ram dealer if your vehicle cannot be you are a purchaser for use of the vehicle. driven because a covered part has failed.
  • Page 13 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES E. Parts Covered Transmission: The Powertrain Limited Warranty covers these parts and transmission case and all internal parts; torque converter; components of your vehicle’s powertrain supplied by drive/flex plate; transmission range switch; speed sen- Chrysler Group LLC: sors;...
  • Page 14 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES All Wheel Drive (AWD): Four-Wheel Drive (4X4): power transfer unit and all internal parts; viscous cou- transfer case and all internal parts; transfer case control pler; axle housing and all internal parts; constant velocity module and shift mode motor assembly;...

  • Page 15: What's Not Covered

    Examples of some of these changes are: • installing non-Chrysler Group LLC ( Chrysler ) parts, MOPAR accessories installed by an authorized Chrysler, Dodge, Jeep or Ram dealer; components, or equipment (such as a non-Chrysler • applying rustproofing or other protection products;...

  • Page 16: Environmental Factors Not Covered

    WHAT’S NOT COVERED B. Modifications That WILL Void Your 3.2 Environmental Factors Not Covered Warranties Your warranties don’t cover damage caused by environ- These actions will void your warranties: mental factors such as airborne fallout, bird droppings, • disconnecting, tampering with, or altering the odom- insect damage, chemicals, tree sap, salt, ocean spray, acid rain, and road hazards.

  • Page 17: Maintenance Costs Not Covered

    WHAT’S NOT COVERED • cleaning and polishing; and 3.3 Maintenance Costs Not Covered Your warranties don’t cover the costs of repairing • replacing worn wiper blades, worn brake pads and damage caused by poor or improper maintenance. Nor linings, or clutch linings. do they cover damage caused by the use of contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or 3.4 Racing Not Covered...

  • Page 18: Other Exclusions

    WHAT’S NOT COVERED • corrosion caused by the extensive or abnormal trans- • tampering with the emission systems, or with a part port of caustic materials like chemicals, acids, and that could affect the emission systems; fertilizers; and • use of used parts, even if they were originally sup- •...

  • Page 19: Total Loss, Salvage, Junk, Or Scrap Vehicles Not Covered

    WHAT’S NOT COVERED 3.7 Total Loss, Salvage, Junk, or Scrap 3.8 Restricted Warranty Vehicles Not Covered Your warranties can also be restricted by Chrysler. Chrysler may restrict the warranty on your vehicle if the A vehicle has no warranty coverage of any kind if: vehicle is not properly maintained, or if the vehicle is •...

  • Page 20: Other Terms Of Your Warranties

    OTHER TERMS OF YOUR WARRANTIES 4. Other Terms of Your Examples of the kinds of parts that might be serviced in this way are: Warranties • engine assemblies; • transmission assemblies; 4.1 Exchanged Parts May Be Used in Warranty Repairs •...

  • Page 21: Pre-Delivery Service

    OTHER TERMS OF YOUR WARRANTIES 4.2 Pre-Delivery Service 4.3 Production Changes A defect in or damage to the mechanical, electrical, Changes may be made in vehicles sold by Chrysler and sheet-metal, paint, trim, and other components of your its dealers at any time without incurring any obligation to vehicle may have occurred at the factory or while it was make the same or similar changes on vehicles previously being shipped to the dealer.

  • Page 22: Emission Warranties Required By Law

    EMISSION WARRANTIES REQUIRED BY LAW • exhaust gas recirculation valve and control system; 5. Emission Warranties Required • exhaust pipes (between exhaust manifold and cata- By Law lyst); • fuel cap and tank assembly, pump, and fuel lines; 5.1 Federal Emission Warranty •...

  • Page 23: Emission Performance Warranty

    EMISSION WARRANTIES REQUIRED BY LAW • vacuum hoses, clamps, and fittings, as well as tubing 5.2 Emission Performance Warranty used for these components; This warranty supplements the federal warranty under 5.1. It lasts for 2 years or 24,000 miles on the odometer, •...

  • Page 24: Federal Emission Warranty - Heavy Duty Gasoline Truck

    EMISSION WARRANTIES REQUIRED BY LAW • you face a real penalty — for example, a fine or the • distributor and its components; loss of the use of your vehicle — because the vehicle • electronic fuel injection system, including injector; has failed the test.

  • Page 25: Noise Emission Warranty - Heavy Duty Truck

    EMISSION WARRANTIES REQUIRED BY LAW • powertrain control module; 5.4 Noise Emission Warranty - Heavy Duty Truck • secondary ignition wires; • spark plugs; A. Description of Coverage Chrysler Group LLC ( Chrysler ) warrants that this • throttle body; vehicle as manufactured by Chrysler, was designed, built •...
  • Page 26 EMISSION WARRANTIES REQUIRED BY LAW B. Products Warranted All vehicles built over 10,000 lbs. Gross Vehicle Weight Rating and manufactured for sale and use in the United States are required to comply with the Federal Govern- ment’s Exterior Noise Regulations. These vehicles can be identified by the Noise Emission Control Label located in the operator’s compartment.
  • Page 27 EMISSION WARRANTIES REQUIRED BY LAW • AIR CLEANER C. Tampering with Noise Control System Prohibited removal of the air cleaner; Federal law prohibits the following acts or the causing removal of the air cleaner filter element from the air thereof: cleaner housing;...

  • Page 28: How To Get Warranty Service

    C. In a Foreign Country Outside of North Warranty service must be done by an authorized America: Chrysler, Dodge, Jeep or Ram dealer. We strongly If you are traveling temporarily outside of North recommend that you take your vehicle to your Selling America, and your vehicle remains registered in the Dealer.
  • Page 29 HOW TO GET WARRANTY SERVICE • If the authorized dealership charges you for repairs D. If You Move: which you feel should be covered under your war- If you move to another country, be sure to contact the ranty, please get a detailed receipt for the work done. Chrysler Customer Assistance Center (section 7.2) and Make sure that this receipt lists all warranty repairs the customs department of the destination country before...

  • Page 30: How To Get Roadside Assistance Service - U.s. Or Canada Only

    HOW TO GET WARRANTY SERVICE 6.2 How To Get Roadside Assistance B. What To Do: If your vehicle requires jump start assistance, out of Service - U.S. or Canada Only * gas/fuel delivery, tire service, lockout service or towing A. Who Is Covered: as a result of a mechanical breakdown, dial toll-free You are covered by the Roadside Assistance services if 1-800-521-2779.
  • Page 31 (maximum 2 gallons) to closest authorized Chrysler, Dodge, Jeep or Ram dealer. get you to a nearby station. If you choose to go to another dealership, you will be...

  • Page 32: Emergency Warranty Repairs

    5.2: service in the area where they were provided. Chrysler • Take it to an authorized Chrysler, Dodge, Jeep or Ram Group LLC’s determination relating to reimbursement are final. Correspondence should be mailed to: dealer as soon as possible.
  • Page 33 HOW TO GET WARRANTY SERVICE • If possible, bring all service receipts, maintenance If you want more information about getting service logs, and records proving that your vehicle has been under the Federal Emission Warranty or the Performance properly maintained, since you may be required to Warranty, or if you want to report what you think is a show them.

  • Page 34: How To Deal With Warranty Problems

    HOW TO DEAL WITH WARRANTY PROBLEMS 7. How to Deal with Warranty Step 2: If your dealership still can’t resolve the problem, contact Problems the Chrysler Customer Assistance Center. You’ll find the address in section 7.2. 7.1 Steps to Take B.
  • Page 35 HOW TO DEAL WITH WARRANTY PROBLEMS C. If Your Problem Still Isn’t Resolved For National Center for Dispute Settlement Customers Residing in Arkansas, Idaho, P.O. Box 727 Kentucky, Minnesota and Montana ONLY: Mt. Clemens, MI 48046 (NOTE: This Process is not available for residents of The CAP reviews only vehicle disputes involving other states.) Chrysler Group LLC ( Chrysler ) Limited Warranty or a...
  • Page 36 HOW TO DEAL WITH WARRANTY PROBLEMS • If you requested an oral hearing, a decision-maker Upon receipt of your request: will contact you to arrange a convenient time and • The National Center for Dispute Settlement (NCDS) place for a hearing. Usually, this will be at a dealer- will acknowledge receipt of your request, by mail, ship near you.

  • Page 37: Helpful Addresses And Telephone Numbers

    HOW TO DEAL WITH WARRANTY PROBLEMS • The entire dispute settlement process will normally In all other states, we ask that you give us written take no longer than 40 days. notice of any service difficulty. Send your written notice to the Chrysler Customer Assistance Center at the •...
  • Page 38 • In Mexico, contact the Customer Relations Of- To contact Chrysler by email, simply access the following website: fice for Chrysler, Dodge, Jeep and Ram vehicles www.ramtrucks.com (click on the Contact Us button) 1240 Prolongacion Paseo de la Reforma Av.

  • Page 39: Optional Service Contract

    OPTIONAL SERVICE CONTRACT 8. Optional Service Contract Chrysler Group LLC’s or Chrysler Service Contract Company LLC’s optional service contracts offer valu- able protection against repair costs when these warran- ties don’t apply. They compliment but don’t replace the warranty coverages outlined in this booklet. Several plans are available, covering various time-and-mileage periods and various sets of components.

  • Page 40: Maintenance

    MAINTENANCE 9. Maintenance For your convenience, Chrysler has prepared a Main- tenance Log which is included in your Owner’s Manual. You should use this Maintenance Log to keep track of 9.1 General Information scheduled maintenance, either by routinely having the It’s your responsibility to properly maintain and operate repairs entered in your Maintenance Log, or by keeping your new vehicle.

  • Page 41: Where To Go For Maintenance

    MAINTENANCE 9.2 Where To Go For Maintenance Authorized Chrysler, Dodge, Jeep or Ram dealers will help ensure that all your service needs are met and that Chrysler recommends that you return to the dealer from you’re completely satisfied. Chrysler strongly recom-...
  • Page 42 NOTES...
  • Page 43 Second Owner’s Name Original Owner’s Name Street Address Street Address City and State Zip Code City and State Zip Code Date of Second Purchase Mileage at Purchase Vehicle Identifi cation Number Third Owner’s Name Street Address Warranty Start Date (In-Service Date) Mileage at Delivery Zip Code City and State...
  • Page 44 Chrysler Group LLC 14D241G-026-AB Second Edition Printed in U.S.A.

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