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or consequential damages, including without limitation any liability for products not being available for use or for
lost data or software.
S hipping & Returns
Shipping Locations and Methods
We ship both domestically (via UPS) and to most international locations (via USPS). Shipping charges do not
include import taxes or customs fees. We are not responsible for loss or damage to uninsured packages. If you
have a special shipping requirement or request, please notify us when you place your order or via email at
sales@carnetix.com.
Return Shipping Policy
The Purchaser must pre-pay shipping and costs including insurance for any defective system or parts returned
under our warranty. CarNetix shall not be liable for risk of loss or damage during shipment of your returned
system or parts if you fail to insure the shipment. All products must be shipped back to CarNetix in their original
or equivalent packaging. CarNetix will ship the repaired or replacement product(s) to Purchaser via Ground
Service (freight prepaid) if you use an address in the continental United States. For shipments to other locations,
Purchaser must pre-pay any shipping charges, insurance, export taxes, custom duties and taxes including VAT
taxes, or any other charges associated with transportation of your CarNetix products. Purchaser assumes the
risk of loss. CarNetix shall not be responsible for failure of the delivery service to make on-time delivery. If
Purchaser requests a shipping method other than Ground Service, Purchaser must pre-pay the difference in cost
before CarNetix will ship the replacement product.
Product Return Policy
If you are an end-user customer who purchased products directly from CarNetix, you may return the product to
CarNetix within thirty (30) days of the purchase date for a refund of the purchase amount minus a 15% re-
stocking fee. Shipping charges and insurance are not included and will not be refunded to you.
Returned products must be in as-new condition, and include all components, cables and all other items that were
included with product. Failure to meet this requirement will result in an additional 10% restocking fee (25% total)
being deducted from your refund. You must follow the conditions outlined below in order to obtain your refund:
Before any return, an RMA number must be obtained from CarNetix in accordance with the aforementioned RMA
Policy.
To receive a refund, the returned product must be received at our factory within fourteen (14) days from the date
that the RMA is issued and within thirty (30) days from the purchase date. If your product is not received within
fourteen (14) days of the RMA being issued, but it is received within thirty (30) days of your purchase date, then
you shall be charged 25% of your invoice amount as a restocking fee. If your product is not received within thirty
(30) days of your purchase date, then you shall not be entitled to any refund.
Upon CarNetix receipt of your returned product and verification that same has not been damaged, altered or is
missing any other original shipping items, you will receive a refund minus re-stocking fee, normally within
fourteen (14) days from the date the system is received. Your refund amount will be reduced for any missing
parts, components, other original shipping items or damage or alteration to the product. CarNetix will not accept
any unauthorized returns. Any merchandise returned without first obtaining an RMA number shall be rejected and
returned to you at your expen
CarNetix PSU-PC19 Ver. 1.1 Pre-production Installation Manual
se.
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