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Q: Who pays for shipping?
A: For replacement flashlights, 5.11 will pay the shipping costs for the
replacement light and for the current light to be shipped to the repair facility.
Q: How long will it take my flashlight to be repaired?
A: In the event your flashlight needs to be replaced, you will receive your
replacement flashlight within a few days from the time of your call to 5.11.
In the case where your light is to be repaired and returned to you, there is a
week of repair time plus the transportation time each way.
Q: Are there any internal repairs I can undertake myself?
A: Customers should not attempt to perform internal repairs to their
flashlights. Replacement kits are available for user-serviceable parts.
Q: May I use rechargeable batteries in my flashlight?
A: No.
Q: How do I install my car adaptor for the flashlight?
A: Please refer to the User Guide instruction booklet included with your
flashlight.
Q. Can I fly commercial air transportation with these flashlights in my
carry-on bag?
A: Yes. The density of the advanced capacitors is different than batteries,
so you may get an occasional question as you go through the x-ray check in
security. Typically if you turn the flashlight on to demonstrate it's a working
device and communicate that there are capacitors inside the flashlight
instead of batteries, the security team clears the flashlight for air transit
inside the cabin.
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