Troubleshooting - ZyXEL Communications Omni ADSL LAN Installation Manual

Troubleshooting

PROBLEM
The PWR and/or SYS LEDs
are off.
The LAN LED won't turn on.
The DSL LED is off.
I cannot access the SMT menu.
I cannot access the web
configurator.
I cannot ping any computer on
the LAN.
I cannot access the Internet.
9
CORRECTIVE ACTION
Make sure the OMNI ADSL LAN's power adapter is connected to the
OMNI ADSL LAN and plugged into an appropriate power source. Check
that the OMNI ADSL LAN and the power source are both turned on.
Turn the OMNI ADSL LAN off and on. If the error persists, you may have a
hardware problem. In this case, you should contact your vendor.
Check the cable connection to the OMNI ADSL LAN port.
Make sure your computer network card is working properly.
Check the connection between the OMNI ADSL LAN DSL port and the
wall jack.
The default SMT password is "1234". If you have changed the password
and have now forgotten it, you will need to reset the OMNI ADSL LAN or
upload the default configuration file (see User's Guide).
Check that your computer IP address and the OMNI ADSL LAN IP address
are on the same subnet.
If you changed the OMNI ADSL LAN default LAN IP address then enter the
new one as the URL.
Make sure you enter the correct user name and password. The default
user name is "admin" and the default password is "1234". If you forgot
your password, you have to reset the OMNI ADSL LAN. See the User's
Guide.
If the 10/100M LAN LED is off, check the cables between the OMNI ADSL
LAN and your computer or switch.
Check the TCP/IP configuration on your computer. Make sure that the IP
address and the subnet mask of the OMNI ADSL LAN and the computers
are on the same subnet.
Make sure the OMNI ADSL LAN is turned on and connected to the
network.
If the OMNI ADSL LAN's DSL LED is off, check the cable between the
OMNI ADSL LAN and the telephone wall jack.
Make sure you entered your user name correctly. Your user name may
be case-sensitive.