Problem
It is not
cleaning well.
When I press
the power bu on
to turn on eX500,
it turns o
automatically.
eX500 is
not responding.
eX500
is not charging.
A er cleaning,
eX500 is not
returning
to the
charging station.
16
Below is the explanation about the most occurred 'breakdowns'
when using this product.
If you can't solve the problem with information below,
please call your Customer service center.
C a u s e
Dust Bin is full.
Main Brush is dirty.
Filter is contaminated.
Ba ery is charged but the dust
bin is full.
Power switch is turned o .
Remote Control ba eries are dead.
Infrared sensor or beam window
of the remote control are blocked
or dirty.
Remote control is too close
to the Charging station or
eX500.
Charging station or eX500 is not
connected properly to the plug.
Power of the charging station
is not connected properly.
Infrared generator & ejector
on the Charging station and
detector of eX500 is dirty.
Cleaning started with auto-mode
but not from the charging station.
S o l u t i o n
See <Product care & maintenance> and empty
the dust bin.
See <Product care & maintenance> and use
main brush.
See <Product care & maintenance> and clean
the dirty lter.
Charge eX500.
See <Product care & maintenance> and empty
the dust bin.
See <Product care & maintenance> and clean
main brush.
Check the power switch on the bo om
of the main body.
Re-charge eX500 .
Insert the ba ery of eX500 properly.
Change the ba ery of a remote control.
Wipe the infrared sensor & beam part
of the remote control with so cloth.
Move farther away from the Charging
Station and press the bu on again while
pointing at eX500.
Connect the power of the Charging Station
properly.
Move the Charging Station. No objects should be
placed within 20 inches le /right or 5 feet in front
of the Charging Station.
is is to enable eX500 to return
to the home station automatically a er
cleaning.
eX500 must start cleaning from the charging
station to return to the charging station a er
cleaning.
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