Returns - Chauvet Freedom Par Hex-4 User Manual

R
ETURNS
Page 20 of 21
To return a product or request support:
·
In the U.S., contact Chauvet World Headquarters (see
·
In the UK or Ireland, contact Chauvet Europe Ltd. (see
·
In Mexico, contact Chauvet Mexico (see
·
In any other country, DO NOT contact Chauvet. Contact your distributor. See
for distributors outside the U.S., United Kingdom, Ireland, or Mexico.
If you live outside the U.S., United Kingdom, Ireland, or Mexico, contact your distributor of record
and follow their instructions on how to return Chauvet products to them. Visit our website for
contact details.
Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization
(RMA) number before shipping the product. Be prepared to provide the model number, serial number, and
a brief description of the cause for the return.
You must send the merchandise prepaid, in its original box, and with its original packing and accessories.
Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA
number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly on the
box.
Before sending the product, clearly write the following information on a piece of paper and place it inside
the box:
·
Your name
·
Your address
·
Your phone number
·
RMA number
·
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing is recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned product(s).
Contact Us).
Contact Us).
Contact Us).
Freedom™ Par Hex-4 User Manual Rev. 1
www.chauvetlighting.com