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Troubleshooting
Please refer to the FAQ table below for easy troubleshooting. The table below describes some
typical problems and their solutions. Please consult these guides before contacting your NVR
dealer.
PROBLEM
No power
Motion Detection not working
No live video
No video over the network with web
browser or mobile
No recorded video
NVR keeps rebooting
HDD detection failed
Can‟t detect your USB flash drive
Can‟t view the NVR images over the
network with web browser
This guide is intended as a Quick Set Up and Basic use manual only, please refer to the
user manual on the included CD for all other details.
- Check power cord connection.
- Confirm that there is power from the outlet.
- Ensure that the 12V is connected to the NVR
- Ensure that motion detection is enabled for that
channel in the "DETECT" menu.
- Check the cameras cable and connections.
- Check the monitors cable and connections.
- Ensure you are not in playback mode.
- Ensure that the 48V power supply is connected to
the switch and the 12V is connected to the NVR
- Turn the NVR off and power on while holding the
SHIFT button.
- Make sure that Extra Stream is enabled for each
camera.
- Check if the HDD is installed and connected properly.
- Ensure that the 12V 5A is connected to the NVR
- Ensure that the 12V 5A is connected to the NVR
- Use another USB flash drive to test.
- Ensure it is formatted to FAT32.
- Check Appendix B of User manual (on CD).
- Ensure you have installed the ActiveX
- Check Section 8 of User manual (on CD).
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SOLUTION
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