Rheem 311 Series Owner's Manual And Installation Instructions page 84

RHEEM GAS DOMESTIC MAINS PRESSURE
WATER HEATER WARRANTY - AUSTRALIA ONLY
GAS WATER HEATER 300 SERIES 135, 170 MODELS
4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty you need to:
a) Be the owner of the water heater or have consent of the owner to act on their behalf
b) Contact Rheem Service without undue delay after detection of the defect and, in any event,
within the applicable warranty period.
4.2 You are not entitled to make a claim under this warranty if your water heater:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in Australia.
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1 If you wish to make a claim under this warranty, you need to:
a) Contact Rheem on 131031 and provide owner's details, address of the water heater, a
contact number and date of installation of the water heater or if that's unavailable, the date of
manufacture and serial number (from the rating label on the water heater)
b) Rheem will arrange for the water heater to be tested and assessed on-site.
c) If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the
water heater in accordance with this warranty
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.
6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
6.2 The Rheem warranty (set out above) is in addition to any rights and remedies that you may have
under the Australian Consumer Law.
RHEEM AUSTRALIA PTY LTD, A.B.N. 21 098 823 511,
For Service Telephone 131 031 AUSTRALIA 0800 657 335 NEW ZEALAND
Revision Date: 2012 January
6. THE AUSTRALIAN CONSUMER LAW
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www.rheem.com.au
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