Rheem 311 Series Owner's Manual And Installation Instructions page 20

SAVE A SERVICE CALL
CAN'T LIGHT THE PILOT FLAME
Is there gas to the water heater?
Check the gas isolation valve on
the gas supply line is open.
Is there a normal gas supply to
the rest of the premises?
Try lighting another gas appliance
to check. If there is no gas, call the
gas supplier.
WATER HEATER APPEARS TO BE LEAKING
When the water heater is first lit, or after a large usage of hot water,
condensation may form on the burner of the water heater. This is quite normal,
especially in winter months and will dry off as the water is heated.
HIGHER THAN EXPECTED GAS BILLS
Should you at any time, feel your gas account is higher than expected, we
suggest you check the following points:
Is the relief valve running excessively?
Refer to "Temperature Pressure Relief Valve Running"
Is one outlet (especially the shower) using
more hot water than you think?
Refer to "Not Enough Hot Water"
page 18.
Is there a leaking hot water pipe, dripping
hot water tap, etc?
Even a small leak will waste a surprising
quantity of hot water and gas. Replace
faulty tap washers, and have your plumber
rectify any leaking pipe work.
Has there been an increase in hot water
usage?
An increase in hot water usage will result in an increase in water heater
operation.
Has your water heating tariff rate been increased by your gas retailer since
your previous account?
IF YOU HAVE CHECKED ALL THE FOREGOING AND STILL BELIEVE YOU
NEED ASSISTANCE, PHONE RHEEM SERVICE OR THEIR NEAREST
ACCREDITED SERVICE AGENT.
on
20
on page 19.