Appendix A: Reaching Technical Support - Xycom VT1040 Hardware Manual

Appendix A – Technical Support
Reaching Technical Support
Xycom Automation Technical Support offers a variety of support options to answer any
questions on Xycom Automation products and their implementation.
Refer to the relevant chapter(s) in your documentation for a possible solution to any
problem you may have with your system. If you find it necessary to contact Technical
Support for assistance, please have the following information at your fingertips:
1. Serial number and model number.
2. The operating system type and version (i.e., Microsoft Windows NT version 4.0).
3. Exact wording of system error messages encountered.
4. Any relevant output listing from the Microsoft Diagnostic utility (MSD) or other
diagnostic applications.
5. Details of attempts made to rectify the problem(s) and results.
6. The log number assigned from Xycom Automation Technical Support if this is an
ongoing problem.
7. The name of the Technical Support Engineer with whom you last spoke, if known.
Internet Access
Xycom Automation provides both World Wide Web and e-mail access via the Internet.
To access the Xycom Automation Home Page, use http://www.xycom.com. This page
contains the newest product datasheets, references by industrial sector, and application
notes.
Email
To reach Xycom Automation Technical Support via email: support@xycom.com
Phone
You can reach Xycom Automation Technical Support via phone: 734/944-0482
Fax
You can fax your questions to Xycom Automation Technical Support at: 734/429-1010
14 141283 (E)