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Troubleshooting
WARNING
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
Ice and Water
Problem
Cause
Off-taste, odor or
New plumbing connections?
gray color in the
ice
Ice stored too long?
Odor transfer from food?
Are there minerals (such as
sulfur) in the water?
Water filter installed on the
refrigerator?
The water and
Refrigerator connected to a
ice dispenser will
water supply and the supply
not operate
shutoff valve turned on?
properly
Kink in the water source
line?
New installation?
Is the water pressure at least
35 psi (241 kPa)?
30
(cont.)
Solution
New plumbing connections
can cause discolored or off-
flavored ice.
Discard ice. Wash ice bin.
Allow 24 hours for ice maker
to make new ice.
Use airtight, moisture proof
packaging to store food.
A water filter may need to
be installed to remove the
minerals.
Gray or dark discoloration in
ice indicates that the water
filtration system needs
additional flushing. Flush the
water system before using a
new water filter. Replace
water filter when indicated.
See "Water Filtration
System".
Connect refrigerator to
water supply and turn water
shutoff valve fully open.
Straighten the water source
line.
Flush and fill the water
system. See "Water and Ice
Dispenser".
The water pressure to the
home determines the flow
from the dispenser. See
"Water Supply Requirements".
Troubleshooting
Ice and Water
Problem
Cause
Water filter installed on the
The water and
refrigerator?
ice dispenser will
not operate
properly
Refrigerator door closed
completely?
Recently removed the
doors?
Reverse osmosis water
filtration system connected
to your cold water supply?
Water is leaking
Glass not being held under
from the
the dispenser long enough?
dispenser system
ote: One or
two drops of
New installation?
water after
dispensing is
Recently changed water
normal.
filter?
Water on the floor near the
base grille?
Water from the
New installation?
dispenser is warm
ote: Water from
the dispenser is
Recently dispensed large
only chilled to
amount of water?
50°F (10°C).
Water not been recently
dispensed?
Refrigerator connected to a
cold water pipe?
31
(cont.)
Solution
Remove filter and operate
dispenser. If water flow
increases, the filter may be
clogged or incorrectly
installed. Replace filter or
reinstall it correctly.
Close the door firmly. If it
does not close completely,
see "The doors will not
close completely".
Make sure the water
dispenser wire/tube
assembly has been properly
reconnected at the bottom
of the refrigerator door. See
"Refrigerator Doors and
Drawer".
This can decrease water
pressure. See "Water Supply
Requirements".
Hold the glass under the
dispenser two to three
seconds after releasing the
dispenser lever.
Flush the water system. See
"Water and Ice Dispenser".
Flush the water system. See
"Water and Ice Dispenser".
Make sure the water
dispenser tube connections
are fully tightened. See
"Refrigerator Doors and
Drawer".
Allow 24 hours after
installation for the water
supply to cool completely.
Allow 24 hours for water
supply to cool completely.
The first glass of water may
not be cool. Discard the first
glass of water.
Make sure the refrigerator is
connected to a cold water
pipe. See "Water Supply
Requirements".
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