Troubleshooting - Heat & Glo SL-550TRSI-AUE Installation And Operation Instructions Manual

3.6 TROUBLESHOOTING

With proper installation and maintenance, your new Gas Heater should provide years of trouble-free service. If you do experience
a problem, refer to the Trouble Shooting Guide below. This guide will assist a qualifi ed service person in the diagnosis of problems
and the corrective action to be taken.
Electronic Ignition System
Symptom
1. No transmission, motor does
not turn.
2. No ignition. No tone.
3. No ignition; one 5 seconds
continuous tone (7 shorts beeps
might be heard prior to the 5
seconds tone).
4. No pilot fl ame and control con-
tinues to spark.
5. Pilot is lit and control continues
to spark. Valve shuts off after
10 to 30 seconds. Valve oper-
ates manually.
6. Pilot is lit, sparking stops if a
fl ame is present. Valve shuts off
after 10 to 60 seconds. Valve
does not work manually.
7. 3 short beeps while the motor
turns.
8. Pilot fl ame lights but there is no
main gas fl ow.
9. Pilot sparks, but pilot will not
light.
10. Glass soots.
11. Flame burns blue and lifts off
burner.
Possible Causes
a. Receiver must learn new
code.
a. Receiver
a. ON/OFF switch is in OFF
position.
b. Loose wire.
c. Receiver.
d. Bent pins on 8 wire connector.
e. Valve.
a. Air in the pilot supply line.
b. Thermocouple circuit wired
incorrectly.
c. No spark at pilot burner
d. Valve.
e. Over tightened thermocouple
interrupter.
f. Receiver.
a. Receiver.
a. Thermocouple.
b. Low inlet pressure to valve.
c. Valve.
a. Batteries are low.
a. Manual override know (if
equipped) is in MAN position.
b. Valve turned don to pilot fl ow.
c. Low inlet pressure to valve.
a. Correct gas supply.
b. Ignitor gap is too large.
c. Module is not grounded.
a. Flame impingement on logs.
b. Improper venturi setting.
c. Debris around venturi.
a. Insuffi cient oxygen being
supplied.
Heat & Glo • SL-550TRSI-AUE • 2079-902 Rev. K • 10/08
Corrective Actions
Press and hold the receiver's reset button until you hear 2 acoustic sig-
nals. After the second longer acoustic signal, release the reset button and
within the subsequent 20 seconds, press the down arrow on the remote
handset until you hear an additional long acoustic signal confi rming the
new code is set.
Replace receiver and reprogram code.
Push switch to ON position.
Secure wire.
Replace receiver and reprogram.
Straighten pins on 8 wire connector.
Replace valve.
Purge the line or start ignition several times.
Check polarity of the thermocouple wires.
Check spark gap, check wiring connection. Check for spark in location
along cable.
Replace valve. Do not over tighten.
Replace valve and thermocouple interrupter.
Replace receiver and reprogram code.
Replace receiver and reprogram code.
Replace thermocouple.
Confi rm suffi cient inlet pressure to the valve. Adjust or replace inlet regula-
tor if necessary.
Replace valve and the thermocouple interrupter.
Replace batteries - quality alkaline recommended. WARNING: Creating
an electrical short between the batteries/battery box and metal parts of the
appliance may render the receiver inoperable.
Turn Manual override know to ON position.
Turn fl ame to high fi re by pressing up button on remote handset.
Confi rm suffi cient inlet pressure to the valve. Adjust or replace inlet regula-
tor if necessary.
Verify that incoming gas line ball valve is "open". Verify that inlet pres-
sure reading is within acceptable limits, inlet pressure must not exceed
50 mbar.
Verify that spark gap from ignitor to pilot hood is .43 cm.
Verify module is securely grounded to metal chassis of heater.
Adjust the log set so that the fl ame does not impinge on it.
Adjust the air shutter at the base of the burner.
Inspect the opening at the base of the burner. It is imperative that NO
material be placed in this opening.
1. Check to make sure fl ue cap is installed properly and free of debris.
Make sure that fl ue system points are tight and have no leaks.
2. Check to make sure that no material has been placed in the opening at
the burner base or in the area of the air holes in the center of the base
pan beneath the burner.
3. Be sure glass is tightened properly on unit, particularly on top corners.
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