CLAIM FOR DAMAGE IN SHIPMENT
The instrument should be tested as soon as it is received. If it fails to operate
properly, or is damaged in any way, a claim should be filed with the carrier. A full
report of the damage should be obtained by the claim agent, and this report should
be forwarded to us. We will then advise you of the disposition to be made of the
equipment and arrange for repair or replacement. Include model number and serial
number when referring to this instrument for any reason.
Hewlett-Packard Company warrants each instrument manufactured by them to
be free from defects in material and workmanship. Our liability under this warranty
is limited to servicinG or adjusting allY instrument returned to the factory for that
purpose and to replace any defective parts thereof. Klystron tubes as well as other
electron tubes, fuses and batteries are specifically excluded from any liability. This
warranty is effective for one year after delivery to the original purchaser when the
instrument is returned, transportation charges prepaid by the original purchaser,
and when upon our examination it is disclosed to our satisfaction to be defective. If
the fault has been caused by misuse or abnormal conditions of operation, repairs
will be billed at cost. I n this case, an estimate will be submitted before the work is
If any fault develops, the following steps should be taken:
1. Notify us, giving full details of the difficulty, and include the model number
and serial number. On receipt of this information, we will give you service data
or shipping instructions.
2. On receipt of shipping instructions, forward the instrument prepaid, to the
factory or to the authorized repair station indicated on the instructions. If requested,
an estimate of the charges will be made before the work begins provided the instru-
ment is not covered by the warranty.
All shipments of Hewlett-Packard instruments should be made via Truck or
Railway Express. The instruments should be packed in a strong exterior container
and surrounded by two or three inches of excelsior or similar shock-absorbing material.
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