Fault Or Breakdown - Worcester ZWB 7-25 HE combi Users Instructions And Customer Care Manual

Fault or breakdown

8 Fault or breakdown
This product is supported in the UK by Worcester Heat Systems
Ltd. – part of the Bosch Group.
A specialist factory trained field SERVICE ENGINEER is available
to attend a breakdown or manufacturing fault occuring on this
appliance.
No charge will be made for parts and/or labour providing:
• An appliance fault is found and the appliance has been
installed within the past 24 months. Reasonable evidence of
this must be supplied on request.
• 2nd year warranty is dependent on annual servicing.
A call-out charge will be made where:
• The appliance has been installed for over 24 months.
OR
• Our Field Service Engineer finds no fault with the appliance
(see NOTE).
OR
• The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester.
NOTE: No appliance fault is found on over 30 % of all service call
outs.
If in doubt contact our Technical Helpline on 08705 266241.
IN THE EVENT OF AN APPLIANCE FAULT OR BREAK-
DOWN please contact your Service Centre (see over). Your serv-
ice administrator will arrange for an engineer to call with the
minimum of delay; under normal circumstances this will be within
the period 1-3 working days (excluding weekends) for priority
breakdown situations (no hot water and/or heating service).
INVOICES FOR ATTENDANCE AND REPAIR WORK CAR-
RIED OUT ON THIS APPLIANCE BY ANY THIRD PARTY
WILL NOT BE ACCEPTED.
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6 720 610 577 GB (03.02)