Troubleshooting - TANDBERG Remote Control User Manual

Troubleshooting

Think simple first!
 Does the system have electricity?
 Are all of the cables properly connected?
 Have you recently moved the videoconference equipment?
 Are the screen and the codec (the black box) switched on?
 Does the remote control have batteries?
 Have you tried restarting the system? To restart your endpoint, access the
control panel by pressing OK on your remote control. Select RESTART and
press OK.
 Is your network functioning properly? In most cases, if something is wrong
with the network, an error message will be displayed on the Welcome
Page.
Problem
 You cannot hear people on the far side.
 They cannot hear you.
Solution
 Make sure the volume is turned up on the videoconference unit and on
the monitor
 Make sure the microphone is set to ON
 If the microphone is off on the far end, a message will appear at the top
of the screen ("Microphone off at other side"
 Check the wires on the back of your speakers (mounted on the side of
the monitor) to ensure they are connected properly
 Make sure your microphone is plugged in to the cable.
Problem
 Your screen is black, there is no picture.
Solution
 Make sure your monitor is turned on.
 Make sure you have Main Camera selected as your video source. If
Presentation function is not turned off at the end of the previous session
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