Rf Connectivity Troubleshooting - PSC Falcon 4220 Product Reference Manual

Maintenance, Troubleshooting, and Technical Support

RF Connectivity Troubleshooting

START
Does the Falcon
respond to a PING
command from
a PC?
YES
Potential Problems:
•
Ping Falcon from
host or use tracert to
determine the location
of the breakdown in
communication.
(For more information
on the Ping command,
go to the command
prompt on the PC and
type PING. For more
information on the
TracErt command, go
to the command
prompt on the PC and
type TracErt.)
Does the Falcon
connect to the host
?
YES
RF connectivity
obtained. See your
software manual for
further information or
contact PSC technical
support.
E-4
Gather facts:
•
Falcon type
•
AP & RF card brand (ensure latest version of firmware installed)
•
Host type
•
Software type
•
Software version (ensure latest version is installed)
•
Frequency and duration of issue
NO
Does the Falcon
display an error during the
boot process?
NO
Does the Falcon
associate with the AP
YES
Can you ping the
Falcon from the AP
YES
NO
Can you ping the
host from a PC on same
YES
Potential Problems:
•
IP address issue (duplicate address on Falcon). Turn off the Falcon and
attempt PING again
•
Run Tracert command to determine location of breakdown of connectivity.
(For more information on the TracErt command, go to the command
prompt on the PC and type TracErt. For more information on the Ping
command, go to the command prompt on the PC and type PING.)
YES
NO
?
NO
?
NO
subnet ?
Potential Problems:
•
Are the correct drivers
installed?
•
Is the RF card securely
installed?
Potential Problems:
•
Security Issue – Check
SSID, WEP, LEAP settings
•
Range Issue
Potential Problems:
•
IP Address Issue
•
PING the AP from the Falcon
Potential Problems:
•
Host unavailable
® ®
Falcon 4220 Windows CE PDA