Troubleshooting - PSC Falcon 4220 Product Reference Manual

Maintenance, Troubleshooting, and Technical Support

Troubleshooting

Table E-1. Troubleshooting Problems, Causes, and Solutions
Problem
The PDA does not turn on.
Rechargeable battery pack
did not charge.
Characters are not visible
on the display.
During data communica-
tion, no data was transmit-
ted, or transmitted data was
incomplete.
E-2
Possible Cause
The battery pack is not
charged.
The battery pack not installed
properly.
System crash.
Battery cycle life has expired.
The Falcon is not firmly
seated in the dock.
The PDA was removed from
the dock while battery was
charging.
The PDA is not powered on.
The ambient room light is not
sufficient to see the display.
Terminal removed from dock
or unplugged from host PC
during communications.
Falcon is not firmly seated in
the dock.
Incorrect cable configuration. See your System Administrator.
Communication software was
incorrectly installed or config-
ured.
Solution
Charge or replace the battery pack in the PDA.
Ensure the battery pack is installed properly.
Perform a cold reset. Refer to the Quick Reference
Guide for information on the reset procedure.
Replace the battery pack. If the PDA still does not
operate, try a warm reset, then a cold reset; Refer
to the Quick Reference Guide for information on the
reset procedure.
Make sure that the Falcon is firmly seated in the
dock. If it is not firmly seated, battery charging will
NOT be initiated.
Insert the PDA in dock and begin charging. The ini-
tial charge of the battery pack and backup battery
takes thirteen (13) hours. Subsequent charging
cycles take (4) hours.
If both the battery pack and the backup battery are
allowed to discharge completely, you must recharge
both batteries for thirteen (13) hours.
Press the <Power> key.
Turn the backlight off or on using the
light> key as a toggle. Refer to the "Power/Back-
light Key" starting on page
Replace the terminal in the dock, or replace the
serial cable, and retransmit.
Make sure that the Falcon is firmly seated in the
dock. If it is not firmly seated, communication with
the Host PC will NOT be initiated.
Perform setup as described in "Transferring Files"
.
on page
4-4
Falcon
<Power/Back-
.
1-8
® ®
4220 Windows CE PDA