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Getting Started Manual
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Table of Contents
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Summary of Contents for Bell Turbo Stick
- Page 1 Getting started guide Turbo Stick 4G LTE Sierra Wireless™ U330 ®...
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Page 2: Table Of Contents
How much data do I need? ..........11 Using your Turbo Stick on another computer ......12 Hardware overview . -
Page 3: Account Requirements
Account Requirements Before installing your Turbo Stick, please ensure you have the following: • A Bell wireless account with a Mobile Internet plan. (If you don’t have an account or a Mobile Internet plan, speak with a Bell account representative to get set up.) • An active Bell SIM card. • Y our Mobile Directory Number (MDN), or phone number... -
Page 4: System Requirements
System Requirements To install and operate your Turbo Stick, ensure your computer has the following system resources: WINDOWS Windows XP (32-Bit); Windows Vista (32/64-Bit); ® ® Operating system Windows 7 (32/64-Bit) ® USB port Type A, v1.1 supported; v2.0 high-speed recommended COM ports 4 free COM ports I/O Resources 1 IRQ, 4096 bytes of I/O space RAM Memory 128 MB Disk space... -
Page 5: Inserting Your Bell Sim Card
Inserting your Bell SIM card Your Turbo Stick requires an activated Bell SIM card to function. If the SIM card was not inserted at the time of purchase, please insert it now, as described below. 1. Remove the back cover and insert the SIM card as shown in the illustrations. 2. I nsert the SIM card, with the contact points (typically gold-coloured) facing toward the device, as shown in the illustrations. -
Page 6: Preparing Your Computer For Installation
Preparing Your Computer for Installation Mobile Connect from Bell is a program that allows you to set up and manage your wireless connections over the Bell network. Mobile Connect for Windows and Macintosh is preloaded onto your Turbo Stick and can be installed directly from it to your computer – no CD required. Before inserting your Turbo Stick into the computer: 1. I f you are already using a wireless connection manager (such as Watcher), or have it installed on your computer, you should uninstall the program and restart before inserting your new Turbo Stick. -
Page 7: Installing Mobile Connect For Windows
Installation should automatically begin. However, you may be prompted to install Mobile Connect. Select Install/Run Mobile Connect. If the auto install fails to start, remove your Turbo Stick and use an alternate Internet connection to download and install the software from our website at bell.ca/mobileconnect before inserting your Turbo Stick, or you can manually install the software from your Turbo Stick by: 1. - Page 8 Follow the InstallShield Wizard, it will guide ® you through the process of installing the Mobile Connect application. Use the “Next” and “Back” buttons to navigate through the installation steps. To continue the installation, you must read and accept the terms of the License Agreement. The installation process may take several minutes to complete with no progress shown on the progress bar –...
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Page 9: Installing Mobile Connect For Macintosh
Installing Mobile Connect for Macintosh Insert your Turbo Stick into an available USB port on your computer. Do not forcibly insert the device as this may damage both the device and the port. Your Turbo Stick automatically powers on when inserted. Your Turbo Stick will appear as a CD-ROM drive on your desktop. Double-click the CD-ROM icon, then find and double-click the “Install Mobile Connect.mpkg” file to launch the installation program. F ollow the step-by-step instructions to install the software drivers for your Turbo Stick, you must read and click “Agree” to accept the terms of the License Agreement to continue the installation. -
Page 10: Starting Mobile Connect
Starting Mobile Connect With your Turbo Stick inserted, double-click on the Mobile Connect icon from your desktop. Mobile Connect will initialize, scan for your Turbo Stick, and the main program window will appear with “Bell high-speed network is available.” Click “Connect.” You may configure the settings using the Tools Menu, or click “Connect” to connect to the Internet. When Mobile Connect runs, it will check if your Turbo Stick and account have been activated on the Bell network. Your Turbo Stick must be activated, and in an area with network coverage, to operate on the Bell Mobility high-speed data network. For additional information on Mobile Connect, visit bell.ca/mobileconnect... -
Page 11: Using Your Turbo Stick
4G LTE or HSPA+/HSPA Turbo Stick. Check your SMS Messaging Window often for updates and information from Bell. NOTE: Bell administrative SMS messages are free to receive. Additional charges may apply for other SMS messages sent or received. Visit www.bell.ca/text for more information. -
Page 12: How Much Data Do I Need
How much data do I need? The chart below shows the approximate data usage for typical data transaction.* Light user MediuM user heavy user very heavy user (up to 500MB) (up to 1gB) (up to 3gB) (up to 5gB) 12,800 emails with 26,200 emails with 78,600 emails with 131,000 emails with small attachments small attachments small attachments... -
Page 13: Using Your Turbo Stick On Another Computer
Using your Turbo Stick on another computer Your Turbo Stick can be used on multiple computers. Simply install the Mobile Connect software on each new computer you wish to use. Please note that data network usage is tied to your Turbo Stick itself and that usage between computers is cumulative and will be billed together. The usage shown in your Event History Manager (Tools>Diagnostics>Event History Manager) is for the data solely used on that computer. For more accurate total usage amounts when using multiple computers with your Turbo Stick, please login to www.bell.ca/mybell to view your unbilled data... -
Page 14: Hardware Overview
Hardware overview ➊ ➋ ➌ ➊ Power LED indicator: This indicates power is on. ➋ D ata LED indicator: This indicates the device is connected to a Bell 4G LTE or HSPA+/HSPA network; it also indicates when the device has an error or has no service available. (See LED States on page 18.) ➌ USB connector: This connects to your computer through a Type A USB port. The hinge design makes it easier to connect to computers. - Page 15 Your new Turbo Stick must be handled with care to ensure reliable operation. The following handling guidelines are recommended: • D o not apply adhesive labels to your Turbo Stick; this may cause your Turbo Stick to overheat and may alter the performance of the antenna. • Do not force the SIM card into the SIM card slot. • T he USB connector should plug easily into your computer’s Type A USB port. Forcing your Turbo Stick into a port may damage the connector.
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Page 16: Inserting And Removing Your Turbo Stick From Your Computer
Inserting and removing your Turbo Stick from your computer Now that the Mobile Connect software is installed on your computer, your Turbo Stick can be inserted or removed at any time. As an external device, your Turbo Stick is vulnerable to damage during transport. It is recommended that you remove and securely store your Turbo Stick when transporting your computer. To insert your Turbo Stick: 1. - Page 17 The Turbo Stick USB technology allows you to safely remove the device at any time when you are not connected to the network. To remove the device from your computer, follow these steps.
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Page 18: Unblocking A Sim Card
In the event that the card becomes blocked, you have the ability to re-enable the PIN mechanism by entering a Personal Unblocking Key (PUK). You will be prompted to enter a new PIN in combination with the PUK code to unblock and reset the PIN lock. IMPORTANT: You will have a limited number of attempts to enter the correct PUK code. If you fail to enter the correct code within the allowed number of attempts, it will be necessary to replace the SIM card. The PUK is available through eCare at www.bell.ca/mybell or by calling Bell Client Care. -
Page 19: Troubleshooting
Troubleshooting Below is a list of indicator lights and common error messages and possible solutions regarding the use of your Turbo Stick. DATA LED STATuS POWER LED Solid Green Connected to 4G LTE network Solid Blue Blinking Green 4G LTE network detected Solid Blue Connected to 4G HSPA+/HSPA network Solid Blue... - Page 20 Turbo Stick into the USB port. solid or blinking red The SIM card may be missing or incorrectly inserted. Remove your Turbo Stick and SIM card, and carefully reinsert. Refer to “Inserting your Bell SIM card” on page 4. Your computer may not have the correct hardware drivers for your Turbo Stick. Remove your Turbo Stick, uninstall the software, and reinstall.
- Page 21 Troubleshooting (continued) SYMPTOMS SOLuTION No SIM card The SIM card is not being detected by the Turbo Stick. Ensure that the SIM card is inserted correctly. No networks available Wi-Fi manager is enabled but: • cannot detect any Wi-Fi networks in the area • the computer’s Wi-Fi is shut off • the Wi-Fi card may be disabled or missing • s elect the Mobile tab to use the Turbo Stick connection (if using an old version of Mobile Connect visit www.bell.ca/mobileconnect) If trying to use a mobile connection: • ensure that the Mobile tab is selected.
- Page 22 Statement of Conditions In the interest of improving internal design, operational function, and/or reliability, Bell reserves the right to make changes to the products described in this document without notice. Bell does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.
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