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Summary of Contents for Bell Turbo Stick
- Page 1 Getting started guide Turbo Stick Novatel Wireless™ U679 ®...
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Page 2: Table Of Contents
Inserting your Bell SIM card ........ -
Page 3: Account Requirements
Account Requirements Before installing your Turbo Stick, please ensure you have the following: • A Bell wireless account with a Mobile Internet plan. (If you don’t have an account or a Mobile Internet plan, speak with a Bell account representative to get set up.) •... -
Page 4: System Requirements
System Requirements To install and operate your Turbo Stick, ensure your computer has the following minimum system resources: WINDOWS Windows XP (32-Bit); Windows® Vista (32/64-Bit); ® Operating System Windows 7 (32/64-Bit) ® USB Port Type A, v1.1 supported; v2.0 high speed recommended... -
Page 5: Inserting Your Bell Sim Card
Inserting your Bell SIM card Your Turbo Stick requires an activated Bell SIM card to function. If the SIM card was not inserted at the time of purchase, please insert it now, as described below. 1. Open the protective cover. Look for a small divot at the end of the back panel closest to the USB connector, into which you can insert a fingernail. -
Page 6: Preparing Your Computer For Installation
Preparing Your Computer for Installation Mobile Connect from Bell is a program that allows you to set up and manage your wireless connections over the Bell network. Mobile Connect for Windows and Macintosh is pre-loaded onto your Turbo Stick and can be installed directly from it to your computer –... -
Page 7: Installing Mobile Connect For Windows
Installation should automatically begin. However, you may be prompted to install Mobile Connect. Select Install/Run Mobile Connect. If the auto install fails to start, remove your Turbo Stick and use an alternate Internet connection to download and install the software from our website at bell.ca/mobileconnect before inserting your Turbo Stick,... - Page 8 Follow the InstallShield Wizard, it will guide ® you through the process of installing the Mobile Connect application. Use the “Next” and “Back” buttons to navigate through the installation steps. To continue the installation, you must read and accept the terms of the License Agreement. The installation process may take several minutes to complete with no progress shown on the progress bar –...
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Page 9: Installing Mobile Connect For Macintosh
Installing Mobile Connect for Macintosh Insert your Turbo Stick into an available USB port on your computer. Do not forcibly insert the device as this may damage both the device and the port. Your Turbo Stick automatically powers on when inserted. - Page 10 If your Turbo Stick was removed during installation, reinsert. Do not forcibly insert the device as this may damage both the device and the USB port. You may be prompted to set your network preferences for this new network interface. Click “Network Preferences” and then select “Apply”...
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Page 11: Starting Mobile Connect
Internet. When Mobile Connect runs, it will check if your Turbo Stick and account have been activated on the Bell network. Your Turbo Stick must be activated, and in an area with network coverage, to operate on the Bell Mobility high-speed data network. -
Page 12: Using Your Turbo Stick
LTE or HSPA Turbo Stick. Check your SMS Messaging Window often for updates and information from Bell. NOTE: Bell administrative SMS messages are free to receive. Additional charges may apply for other SMS messages sent or received. Visit www.bell.ca/text for more information. -
Page 13: How Much Data Do I Need
How much data do I need? The chart below shows the approximate data usage for typical data transaction. * LIGHT USER MEDIUM USER HEAVY USER VERY HEAVY USER (UP TO 500MB) (UP TO 1GB) (UP TO 3GB) (UP TO 5GB) 12,800 emails with 26,200 emails with 78,600 emails with... - Page 14 Your Turbo Stick can be used on multiple computers. Simply install the Mobile Connect software on each new computer you wish to use. Please note that data network usage is tied to your Turbo Stick itself and that usage between computers is cumulative and will be billed together.
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Page 15: Hardware Overview
➋ ➍ ➌ ➊ LED indicator: This indicates the device is connected to a Bell LTE or 4G network; it also indicates when the device has an error or has no service available. (See LED Status on page 19.) ➋ USB connector: This connects to your computer through a Type A USB port. - Page 16 • Protect your Turbo Stick from liquids, dust and excessive heat. • Store your Turbo Stick in a dry and clean environment when not in use. • Do not apply force to the top or bottom of your Turbo Stick.
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Page 17: Inserting And Removing Your Turbo Stick From Your Computer
Now that the Mobile Connect software is installed on your computer, your Turbo Stick can be inserted or removed at any time. As an external device, your Turbo Stick is vulnerable to damage during transport. It is recommended that you remove and securely store your Turbo Stick when transporting your computer. - Page 18 1. End your data session by selecting Disconnect from Bell Mobile Connect 2. Exit Bell Mobile Connect and gently grip the Turbo Stick on both sides and pull straight out to avoid damaging the USB connectors.
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Page 19: Unblocking A Sim Card
Unblocking a SIM card Some SIM cards will be provisioned with a Personal Identification Number (PIN) which locks user access to your Turbo Stick. When using a blocked SIM card, you may be asked to enter the PIN number. Service providers frequently limit the number of incorrect PIN entry attempts. -
Page 20: Troubleshooting
Troubleshooting Below is a list of indicator lights and common error messages and possible solutions regarding the use of your Turbo Stick. LED COLOUR STATUS DESCRIPTION Blue Solid The modem is connected to the LTE network. Blinking LTE network detected. - Page 21 The SIM card may be missing or incorrectly inserted. Remove your Turbo Stick and SIM card and carefully reinsert. Refer to “Inserting your Bell SIM card” on page 4. Your computer may not have the correct hardware drivers for your Turbo Stick.
- Page 22 If you have an alternate Internet connection check www.bell.ca/support for additional support information. No SIM card The SIM card is not being detected by the Turbo Stick. Ensure that the SIM card is inserted correctly. No networks available Wi-Fi manager is enabled but: •...
- Page 23 • If you have access to the Internet, check the troubleshooting information www.bell.ca/troubleshooting. The latest version of Mobile Connect is available at www.bell.ca/mobileconnect. • If the above actions do not resolve your issue, contact Bell Client Care and have the following information ready: • Computer operating system being used •...
- Page 24 Federal Communications Commission Notice (FCC United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules and Industry Canada ICES-003.
- Page 25 The exposure standard for wireless devices including mobile USB Modems and wireless modems uses a unit of measurement known as the Specific Absorption Rate, or SAR. Tests for SAR are conducted using standard operating positions reviewed by the FCC with the device under test transmitting at its highest certified power level in all frequency bands.
- Page 26 This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem might adversely affect communications. Variations in radio signal strength are referred to as fading. Fading is caused by several different factors including signal reflection, the ionosphere and interference from other radio channels.
- Page 27 In the interest of improving internal design, operational function, and/or reliability, Bell reserves the right to make changes to the products described in this document without notice. Bell does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.
- Page 28 NOT occur through the Unlimited Mobile Browser. You will be charged for data transport usage in addition to the monthly charge for the browser. We encourage you to minimize these charges by subscribing to an appropriate price plan or feature. Visit www.bell.ca or call 1-888-4-MOBILE to subscribe.
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