About Writing To Dvd - Sony Vaio Troubleshooting Manual

4-675-412-11.book Page 19 Friday, April 11, 2003 3:01 PM

About writing to DVD

This section is only for models with a built-in DVD recorder. Please check the printed Specifications sheet to see
what sort of drive your computer has.
You can find general troubleshooting points below, but the VAIO-Link website has more detailed advice, including
links to help files and DVD software manuals. Always check the website if you are having difficulties:
www.vaio-link.com
If you are having problems with general recording, perform the following checks:
❑
Are you using the correct DVD recordable media?
Please check which DVD recordable format is compatible with your VAIO built-in DVD recorder: DVD-R / DVD-RW
/ DVD+R / DVD+RW. Please note the possibility that some brands of DVD recordable media do not work.
❑
Is there any third-party DVD-recording software installed on the VAIO? If so, remove all third-party DVD-
recording software from the computer.
❑
Are you able to read regular data/music DVDs? Check if you are able to read pre-recorded DVD media. Please note
that combined drives (i.e. DVD recordable drive and CD reader/writer in one) tend to be more sensitive than
regular DVD drives (for example, a scratched DVD will work fine in a DVD drive but cannot be read in a combined
drive).
❑
Is the DVD recorder properly detected and functioning according to the Device Manager? Go to Start, right-click
My Computer and select Properties. Click the Hardware tab and select Device Manager. Open DVD/CD-ROM
drives in the tree list. Please note that the name of the drive can differ for each model.
If an exclamation mark is shown next to the drive or if DVDRW is not mentioned for the drive, uninstall the DVD
recorder from Device Manager and restart the computer. Please note that the drivers used are generic Windows
drivers and are not available on the VAIO Recovery and Documentation Disc or the VAIO-Link website.
❑
Check www.vaio-link.com for the following:
❑
If your VAIO is updated to the latest BIOS (Basic Input/Output System).
❑
If a firmware update is available for your DVD recordable drive.
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