My Computer Or Software Program Is Not Responding - Sony Vaio Troubleshooting Manual

4-675-412-11.book Page 13 Friday, April 11, 2003 3:01 PM

My computer or software program is not responding

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If you suspect one application is locking your system, you can try to stop it, as follows:
1 Press <Ctrl>+<Alt>+<Delete> simultaneously.
The Windows Task Manager screen appears.
2 Scroll down until you see an application with the status Not responding.
3 Select this application from the list and click End Task.
®
Windows tries to close the application.
If it fails to do so, a second dialog box appears.
4 Select End Task again.
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If the above method does not work or you do not know which application is locking your system, shut down the
computer, as follows:
1 Click the Start button.
2 Select Turn Off Computer, and then Turn off in the dialog box that appears.
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If this procedure does not work, slide/press the power switch/button and hold it for at least four* seconds. This
turns off the power. Notebooks: Also unplug the notebook from the mains.
❑
If your computer locks up while playing a disc, stop the disc by pressing the eject button on the disc drive, then
restart your computer.
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If the message Application not responding appears, click End Now. Please be warned that you will lose
unsaved data.
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If this happens regularly:
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Contact the software publisher or designated provider for technical support.
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Make sure the software is compatible with your equipment and operating system.
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Try reinstalling the software.
* This may take six seconds for some desktop models.
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