ZyXEL Communications NSA-2400 User Manual page 130

Chapter 9 Troubleshooting
My NSA-2400 is in Maintenance Mode.
If you deleted the default volume and didn't create another volume, or you don't have an
internal hard disk installed, you will see a Maintenance Mode screen. In Maintenance
Mode, you MUST create an internal volume before you can use the NSA-2400.
A non-admin user wants to change her password.
Non-admin users can change their passwords directly. See
on how to do that.
I cannot see or access the Login screen in the web configurator.
• Make sure you are using the correct IP address.
• The default IP address is 192.168.1.3.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for
• Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
• Make sure your Internet browser does not block pop-up windows and has JavaScripts and
Java enabled. See the
• Make sure your computer is in the same subnet as the NSA-2400.
• Reset the device to its factory defaults, and try to access the NSA-2400 with the default IP
address. See
• If the problem continues, contact the network administrator or vendor.
I can see the Login screen, but I cannot log in to the NSA-2400.
• Make sure you have entered the user name and password correctly. The default user name
is admin, and the default password is 1234. These fields are case-sensitive, so make sure
[Caps Lock] is not on.
• Make sure that another administrator is not already logged in. Only one administrator can
log into the NSA-2400 at any one time.
• Turn the NSA-2400 off and on.
• If this does not work, you have to reset the device to its factory defaults. See
on page
130
I forgot the IP address for the NSA-2400.
Section 1.1.1 on page
Pop-up Windows
Section 9.3.1 on page
127.
Section 4.4.3 on page 58
26.
appendix.
127.
for details
Section 9.3.1
NSA-2400 User's Guide