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PPENDIX
Appendix A
A.1 Troubleshooting
This information lists the most common troubleshooting questions. Before contacting the dealer, review this material first. This
may help you to solve the problem by yourself and therefore saves your valuable time.
SCENARIO
I can not connect to the network
camera
1. Please confirm the IP address setting of the computer you're using. If the camera
and the computer are not in the same subnet, they will not be able to communicate
with each other.
2. Please make sure the IP address you used to connect to the network camera is
correct.
3. If you forget the IP address of the network camera, you will have to reset it to the
factory default value (which is 192.168.2.3) by pressing the 'reset' button on the
camera. You'll need a pen or pin to reach the reset button. Press and hold the reset
button for 5 seconds, then try to connect to the network camera with the IP
address '192.168.2.3' again.
4. Please make sure the network camera is correctly powered (the 'Power' LED
should be on).
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POSSIBLE SOLUTION
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ROUBLESHOOTING
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